The Scan Group, Inc. · 1 month ago
Print Company Customer Service Rep.
Waukesha, WI
Full-time
Onsite
New Grad, Entry LevelThe Scan Group, Inc. is a leading commercial printer headquartered in Wisconsin, serving clients locally, nationally, and globally. The Client Service Representative (CSR) is responsible for establishing and maintaining productive relationships with clients, ensuring all project requirements are met, and communicating client needs to the production team.
E-CommerceGraphic DesignMarketingPrinting
Responsibilities
Receive client’s production requests via account representative, telephone or email. Review requests and ask for any missing information
Create digital job ticket from estimate and/or additional information provided by account representative or client. Transfer all required job information to proper areas of electronic job ticket and create job docket
Track status of orders through all production departments, maintaining project schedule or updating client and account representative when issues arise or promised schedule of completion change
Participate in internal meetings, provide input about any changes in status to work in progress. Keep all delivery dates current and updated on a daily basis
Resolves client questions related to orders and schedule of project. Maintain liaison with clients and other departments for order completion
Create delivery receipts and delivery labels for all orders; arrange proper shipment type based on size and client location
Prepare and forwards all billing paperwork to accounts receivable, accounts payable
Resolves problems by clarifying the client's complaint; determining the cause of the problem; work with account representative to determine the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Act as a team player, pitching in where needed
Contribute to continuing success by providing suggestions for process and market improvements
Maintain a professional and positive attitude at all times, remembering that The Scan group’s reputation for quality and service must be advanced and maintained
Qualification
Required
Knowledge of commercial and wide-format print and processes
Excellent verbal and written communication skills
Attention to detail
Friendly, helpful attitude
Basic Microsoft Word and Excel capabilities
Preferred
Knowledge of commercial print estimating is a plus
Knowledge of job planning is a plus
Experience with Adobe Creative Suite is a plus
Company
The Scan Group, Inc.
As a premier commercial printer based in southeastern Wisconsin, The Scan Group is a dynamic, full-service marketing and print management group that assists clients in achieving cost savings, speed to market, and brand control.
Founded in 1983
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Byrne
CFO/Shareholder
Company data provided by crunchbase