CSA Group · 4 days ago
Key Account Manager - HVAC/R
Cleveland, OH
Full-time
Onsite
Entry, Mid Level
2+ years expCSA Group is dedicated to making the world a safer and more sustainable place through their extensive testing and certification services. The Key Account Manager (KAM) will focus on promoting growth and exceptional customer service for medium-sized accounts in the HVAC/R market, managing relationships and driving new business opportunities.
AssociationEducationNon ProfitTraining
Responsibilities
Initiates the sales process, providing preliminary and ongoing information to existing clients
Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group Testing, Inspection and Certification services
Contacts current customers and promotes CSA testing services including, but not limited to, certification, performance testing and Special Inspection / Field Evaluations (SI/FE), and engages in facilitating the appropriate internal contact when other services are needed
Prioritizes work assignments and follow-up responses to client inquiries and proposals
Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business
Prepares cost proposals of services for clients, using applicable questionnaires and worksheets
Maintains accurate and complete client files, including the input of existing client information into the shared sales database
Works closely with the HVAC/R Business Manager
Works closely with the Sales team to support and promote continued growth of new business
Works closely with customers to provide customer care on inquires, quotes and services with an assigned area
Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts
Prepares quotes for clients, using applicable questionnaires and worksheets
Sends proposals to clients and conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable
Maintains input of existing client information into Centra
Regularly follows up on open quotations and sales opportunities
Research customer accounts, identifies opportunities for growth and generating leads and demand
Expected to meet/exceed sales targets for assigned medium-sized accounts
Qualification
Preferred
Post-secondary education required
2-4 years of sales experience in the HVAC/R product safety and performance testing space preferred
Understanding of Salesforce and Workday a plus
Knowledge of the safety Testing, Inspection and Certification industry
Must be able to travel up to 30% of the time
Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
Excellent verbal and written English communication skills
Excellent phone and customer service skills
Detail oriented and able to handle multiple tasks
Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests
Proven ability to consistently meet or exceed sales goals
Ability to prepare cost proposals promptly to meet customers' needs
Strong organization and time management skills
Ability to draft and deliver sales presentations
Company
CSA Group
CSA Group is a not-for-profit standards organization which develops standards in 57 areas.
1001-5000 employees
H1B Sponsorship
CSA Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (6)
2022 (2)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$0.44MKey Investors
Natural Resources Canada
2025-12-16Grant· $0.44M
Leadership Team
David Weinstein
President and CEO
Farukh Javed
Executive Vice President & Chief Technology Officer
Recent News
Government of Canada
2025-12-16
Medical Xpress - latest medical and health news stories
2025-11-03
Energy Connections Canada
2025-10-16
Company data provided by crunchbase