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C.H. Robinson · 4 hours ago

Customs Entry Writer

Atlanta, GA

Full-time

Hybrid

Entry Level

$19.47/hr - $40.43/hr

1+ years exp

C.H. Robinson is one of the world’s largest logistics platforms and is looking for a Customs Entry Writer. In this role, you will be responsible for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection, while providing excellent customer service and support.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction

Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices

Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements

Begin to develop the skill to serve as a custom’s trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients

Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA)

Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service

Qualification

Customs entry-writingMicrosoft Office SuiteCustomer serviceCritical-thinkingAttention to detail

Required

High school degree or GED equivalent

Minimum of 1 year of customs entry-writing experience

Preferred

Values a diverse and inclusive work environment

Proficient in Microsoft Office Suite of programs

Excellent communication, prioritization, and multi-tasking skills

Proven track record of strong customer service skills, interacting with customers and being client focused

Excellent follow up with customers and the network

Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

High level of attention to detail

Ability to work in a fast-paced and deadline-driven office environment

Bachelor's degree

Benefits

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities