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Steri-Pharma LLC · 1 month ago

System Administrator I (IT)

Syracuse, NY, US

Full-time

Onsite

Entry Level

$31.04/hr - $33.25/hr

1+ years exp

Steri-Pharma LLC is seeking a System Administrator I to join their team. The role involves providing on-site Level 1 & 2 support to end users, maintaining IT systems, and ensuring data protection while adhering to company policies and procedures.

ManufacturingMedicalPharmaceuticalSupply Chain Management

Work & Life Balance

Responsibilities

Provides Level 1 & 2 support on-site to end users and ensures delivery of exceptional customer service

Maintains current knowledge of relevant network, hardware, software applications and best practices

Works constructively and cooperatively with users in the installation / maintenance of hardware and software, new systems, training, or upgrades as assigned or required

Interfaces with vendors to ensure appropriate resolution during system outages or periods of reduced performance

Performs a wide variety of information security duties including administration identification / eradication of threats and overall protection of data

Assists with the administration, maintenance, installation and upgrade of server / network / disaster recovery infrastructure

Assists with the validation, installation and maintenance of cGMP systems and infrastructure

Participates in the development and implementation of system related procedures and standards

Evaluates hardware and software systems and solutions

Maintains IT inventory

Provides off-hours support coverage as needed; available to respond and address reported issues when required

Provides coverage for other IT personnel when required

Performs housekeeping tasks, maintaining a clean work environment including IT storage areas by complying with all environment and safety procedures

Assists with special projects as required or requested

Promotes a safe and harmonious work environment

Maintains compliance with SOPs, GMPs and all company policies

Other duties as assigned or required

Qualification

Microsoft environment supportWindows Server administrationIT certificationsNetworking knowledgeCGMP environment experienceCritical thinkingInterpersonal skillsTime managementProblem-solvingAttention to detail

Required

A high school diploma/degree or GED

At least 1-3 years' experience in an IT environment providing exceptional end-user support

Experience in supporting a Microsoft environment including Windows 7 to 11, Microsoft Office, Microsoft 365

Basic networking knowledge, Active Directory and application support

Skill to use time management techniques in personal daily tasks and that of others

Ability to apply critical thinking

Advanced interpersonal and communication skills

Ability to maintain confidentiality of all internal and external information and processes

Ability to follow personal hygiene standards / procedures according to the SOP

Ability to wear protective attire as required and don gowning materials in correct order per the SOP

Ability to follow all appropriate SOPs and safety procedures per company guidelines

Ability to be flexible in work hours

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to provide motivational support

Ability to maintain a professional, positive attitude at all times

Ability to trust, develop, maintain and strengthen partnerships with others inside the organization who can provide information, assistance and support

Ability to lead by example

Ability to communicate with coworkers, management team members and other individuals in a courteous and professional manner

Ability to work in a fast-paced environment

Ability to pay close attention to detail and coordinate various activities simultaneously

Ability to complete assigned tasks

Attends work as scheduled

Preferred

Experience working in a highly regulated cGMP environment, preferably in a laboratory / pharma environment

Experience with Windows Server 2012 to 2025, Exchange, Microsoft 365 administration, SAN Technologies, Hyper-V Virtualization administration and maintenance

Experience with Manage Engine, Sophos, DUO and Acronis solutions

Experience with general networking concepts such as VLANs, switch administration and maintenance

IT certifications such as CompTIA A+, Network+, Security+

Experience in disaster recovery

Associates degree in an IT related field