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Galls · 5 months ago

Strategic Support Team Specialist

Lexington, KY

Contract

Onsite

Entry Level

1+ years exp

Galls is a company that provides support to customers and account managers. The Strategic Support Team Specialist is responsible for managing B2B projects, processing orders, and ensuring customer satisfaction through effective communication and order tracking.

Responsibilities

Answer, track and forward incoming sales calls and as business needs dictate

Work closely with account managers in placing orders, identifying specialty item numbers, tracking shipments, authorizing returns, inputting purchase orders and promoting the web-based system for transactions

Manage large-scale and complex quotes and orders, ensuring accuracy and timely execution

Arrange for special handling of orders and deliveries with internal departments to include merchandising, uniform services or distribution to ensure uniforms and other products are expedited to meet customer requirements

Maintain extensive knowledge of specialized product lines, including ballistics, VAS (Value-Added Services), and custom uniform programs (e.g., jumpsuits)

Serve as a subject matter expert for MA SAMS and RAEs requiring creative, strategic problem-solving techniques

Understand and execute on state-specific Buy Boards and Cooperative Contractual Pricing Agreements. Ensure all transactions align with company policies and legal requirements

Provide back up support for account managers when unavailable or out of office

Qualification

Customer ServiceAnalytical SkillsGalls IntranetMicrosoft WindowsMulti-tasking SkillsPhone EtiquetteSales ExperienceRetail ExperienceProduct CategoriesOrdering Procedures KnowledgeOrganizational Skills

Required

Minimum high school diploma

Proficient in Galls Intranet, Galls Website, Internet, and Microsoft Windows (Word, Excel, Access and PowerPoint)

One year of Customer Service, Sales or Retail experience

General knowledge of Galls product categories

Specific knowledge of customer ordering procedures

Strong analytical skills

Strong customer service skills to include excellent phone etiquette

Strong organizational and multi-tasking skills

Preferred

four-year degree

Company

Galls

We are PROUD TO SERVE AMERICA’S PUBLIC SAFETY PROFESSIONALS with great customer service and an unrivaled selection of uniforms, equipment, and logistics technologies.

Founded in 1967

Lexington, Ky, US

501-1000 employees