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GE HealthCare · 3 hours ago

BMET Leader - Philadelphia

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

4+ years exp

GE HealthCare is a leading company in the healthcare sector, seeking a BMET Leader to provide leadership and oversight for service delivery and customer satisfaction. The role includes managing a clinical service team, ensuring compliance with quality standards, and acting as the primary contact for customers.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns and service requests

Establish and maintain strong customer relationships through ongoing technical and business support

Hire, develop, and manage a clinical service team, including staffing decisions, performance development, and coaching

Prioritize service activities, assign personnel, and monitor commitments to meet contractual obligations

Function as Site Leader for assigned accounts, ensuring service quality through frequent contact and formal reviews

Share on-call responsibilities and manage service escalation as needed

Track and analyze financial performance metrics; manage approved parts inventory and vendor service delivery processes

Ensure compliance with GE HealthCare Quality Manual, Quality Management System, and applicable regulatory requirements

Complete all planned Quality and Compliance training within deadlines; report any quality or compliance concerns immediately

Maintain technical knowledge of medical equipment standards; provide instruction to hospital personnel on equipment operation and repair

Ensure accurate and timely documentation of work orders, service reports, PM activities, and expense reports

Conduct monthly site safety inspections and ensure all test equipment is calibrated on time

Effectively communicate and collaborate with teammates and colleagues

Qualification

Biomedical Technician experienceMedical equipment knowledgeLeadership experienceCustomer management skillsElectronic documentation toolsProject management skillsFinancial managementCommunication skillsProblem-solving abilityTeam collaboration

Required

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment

Minimum of 4 years as a Biomedical Technician with at least 3-4 years of progressive team leadership experience

Proven experience in customer service environments and managing financial/administrative requirements

Strong oral and written communication skills; ability to explain technical issues clearly

Proficiency with electronic documentation tools and Microsoft Office

Valid driver's license and willingness to travel outside assigned region

Preferred

Demonstrated ability to analyze and resolve problems

Strong project management skills and ability to execute programs

Ability to lead teams, build consensus, and handle sensitive issues

Knowledge of best practices and awareness of market competition

Commitment to GE HealthCare behaviors: humility, transparency, focus, ownership, and integrity

Customer Management Skills

Benefits

Comprehensive package including medical, dental, vision, paid time off, 401(k) with company match, life and disability insurance, tuition reimbursement.

Company

GE HealthCare

Glassdoor4.2

GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees