Staff Product Manager, Customer Support jobs in United States
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Etsy · 2 weeks ago

Staff Product Manager, Customer Support

positionBrooklyn, NY
timeFull-time
remoteHybrid
seniorityLead/Staff
money$185K/yr - $241K/yr

Etsy is the global marketplace for unique and creative goods, seeking a passionate product manager to enhance support for buyers and sellers. The role involves driving improvements in self-service support and ensuring a positive experience for users when issues arise.

Consumer GoodsE-CommerceInternetRetailSales
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Comp. & Benefits
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H1B Sponsorednote

Responsibilities

Lead all aspects of the squad’s product vision, strategy, development, and execution
Work closely and collaboratively with design and engineering, as well as business and product partners, to build products that are effective, scalable, and easy-to-use for buyers and sellers
Integrate user research, market analysis, and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants
Prioritize product roadmap through continuous iteration, user research and analysis, and experimentation

Qualification

Product managementUser researchData analysisCustomer support experienceCollaborationProblem-solvingCommunication

Required

Proven experience leading complex user-facing product initiatives
Demonstrated track record of collaborating to ensure product strategy finds the right balance of moving fast and considering different perspectives
Passionate about solving ambiguous customer problems
Experience with using both qualitative and quantitative data to make product decisions and knowing when and how to balance data with intuition
Success sharing timelines, trade-offs, and risks with a broad and senior leadership group

Preferred

Chatbot and/or customer support experience is a strong plus

Benefits

Equity package
Annual performance bonus
Competitive benefits that support you and your family

Company

Etsy

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Etsy is an e-commerce site and a smartphone application for buying and selling handmade and vintage items.
dateFounded in 2005
location
Brooklyn, New York, USA
people-size1001-5000 employees
web-link
https://www.etsy.com/

H1B Sponsorship

Etsy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (46)
2023 (32)
2022 (52)
2021 (45)
2020 (39)

Funding

Current Stage
Public Company
Total Funding
$747.26M
Key Investors
Elliott Management Corp.Index VenturesAccel
2025-06-12Post Ipo Debt· $650M
2024-02-01Post Ipo Equity
2017-05-15Post Ipo Equity

Leadership Team

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Josh Silverman
CEO
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Zofia Ciechowska
Vice President, People Strategy
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Recent News

Business Standard India
Microsoft Copilot adds checkout to rival ChatGPT, Perplexity shopping
2026-01-09
Small Business Trends
Etsy Unveils $750 Million Share Buyback and New Leadership Changes
2026-01-08
Payments Dive
How agentic AI will lure shoppers
2026-01-08
Company data provided by crunchbase