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ICBA · 1 month ago

ICBA INFORMATION TECHNOLOGY - SENIOR VICE PRESIDENT, TECHNOLOGY OPERATIONS

United States

Full-time

Remote

Director/Executive

$160K/yr - $185K/yr

15+ years exp

ICBA is dedicated to creating and promoting environments where community banks flourish. The Senior Vice President, Technology Operations is responsible for leading and managing all internal information technology operations, ensuring the reliability, security, and efficiency of core IT services that support organizational objectives.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Execute the strategic direction for IT operations, support services, and security functions, ensuring alignment with ICBA’s long-term organizational goals and business strategy

Champion innovation and digital transformation initiatives, driving adoption of emerging technologies to enhance operational efficiency and competitive advantage

Oversee the performance and development of IT teams, including direct reports and service desk staff, fostering a culture of accountability, collaboration, and continuous improvement

Establish and monitor key performance indicators for IT service delivery, ensuring excellence in customer experience and operational outcomes

Lead enterprise-wide IT governance, risk management, and compliance programs, ensuring robust security, regulatory adherence, and business continuity

Direct the evaluation and prioritization of major IT projects and initiatives, ensuring optimal resource allocation and alignment with organizational priorities

Provide IT leadership and sponsorship for cross-functional projects, facilitating stakeholder engagement and driving successful outcomes

Oversee agile processes and sprint ceremonies at the enterprise level, ensuring project delivery aligns with strategic objectives and timelines

Drive continuous improvement in IT business processes, leveraging best practices to enhance scalability, efficiency, and value creation

Collaborate with the CIO to develop and manage the annual IT budget, ensuring responsible stewardship of resources and alignment with organizational priorities

Provide leadership oversight for security monitoring, incident response, and proactive risk mitigation across all IT operations

Lead the development and continuous improvement of security policies, ensuring they meet evolving organizational needs and compliance requirements

Serve as a strategic liaison between IT and other departments, executive leadership, and external partners to ensure technology initiatives support organizational goals

Ensure consistent and reliable delivery of audiovisual and technical support across all ICBA locations, supporting seamless business operations

Oversee administration of software licenses, service contracts, and inventory management, ensuring operational efficiency and compliance

Qualification

IT operations managementCybersecurity frameworksITILAgile methodologiesHelpdesk managementCross-functional team leadershipCommunicationOrganizational skillsProblem-solving skillsCollaborative work