Veeva Systems · 1 day ago
Account Director
Lyndhurst, NJ
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $140K/yr
5+ years expVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The Account Director is responsible for overseeing customer relationships and teams, ensuring delivery of reliable services while acting as a strategic partner to drive customer and employee success.
BiotechnologyCRMEnterprise SoftwareSoftware
Responsibilities
Serve as the primary escalation point for customer stakeholders, ensuring swift issue resolution
Develop and maintain strong, long-term customer relationships that foster trust, advocacy, and sustained business growth
Participate in customer meetings (weekly, monthly, quarterly) to align on goals and objectives
Identify and pursue new business opportunities with existing and potential customers
Ensure teams successfully deliver on customer requests and objectives, including reporting, technology updates, and service execution
Provide strategic guidance on industry best practices to enhance customer operations
Maintain a deep understanding of life sciences, regulated environments, event planning, and speakers bureau operations to provide expert-level service
Stay up to date with relevant industry regulations, such as OIG guidelines and the PhRMA Code, ensuring compliance and high-quality service delivery
Continuously seek ways to improve processes and enhance the overall customer experience
Build, mentor, and develop internal teams, fostering professional growth and high performance
Manage staffing within budget constraints for various customer structures, collaborating with internal teams to ensure appropriate resourcing
Oversee Statements of Work (SOWs) and ensure project scopes are effectively managed
Qualification
Required
B.S. or B.A. degree or equivalent experience
Minimum of 5+ years of customer service or account management or operations
Minimum of 3+ years of personnel development and leadership
Prior experience within life Sciences, Speakers Bureau, and Event Planning
Strong analytical and problem-solving skills
Professional and clear oral and written communication
Demonstrate ability to work in a fast-paced environment, and/or multitask often to meet fluctuating customer /company priorities
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
Preferred
Familiar with the life science industry
Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code
Fundamental knowledge of Veeva Commercial CRM Product Suite including by not limited to Veeva CRM, Veeva Vault, Events Management, and Engage
Ability to work and thrive in a team atmosphere
Positive attitude and maintain a 'Whatever it Takes' attitude
A strong customer focus
A servant leader
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Company
Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.
5001-10000 employees
H1B Sponsorship
Veeva Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (60)
2023 (52)
2022 (73)
2021 (55)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
Emergence Capital
2013-10-16IPO
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M
Leadership Team
Peter Gassner
Founder and CEO
Mitch Wallace
Retired - Co-Founder and VP Operations
Recent News
2026-01-09
2026-01-06
2026-01-06
Company data provided by crunchbase