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TVH · 2 days ago

Quality Claim Advisor

Olathe, KS

Full-time

Onsite

Mid Level

3+ years exp

TVH is a global one-stop shop for spare parts and accessories for forklift trucks and industrial equipment. As a Quality Claim Advisor, you will resolve quality issues related to returned parts, perform root-cause analysis, and collaborate with internal teams to drive improvements and ensure customer satisfaction.

Machinery ManufacturingTechnical SupportWholesale

Responsibilities

Investigate and process quality claims submitted by Customer Service and suppliers

Perform root-cause analysis to determine if issues stem from part defects, installation errors, or other factors

Inspect returned parts and determine disposition (usable, defective, requires further inspection)

Issue stock alerts and flag defective products for incoming inspection

Communicate technical decisions on claim acceptance/refusal to sales and customer service teams

Work closely with product buyers to suggest and implement part improvements

Provide guidance on returns where the condition of the part is unclear

Collaborate with Advanced Quality Claim Advisors for knowledge sharing and best practices

Use basic measuring tools and document findings in internal system

Qualification

Quality inspection experienceMechanical aptitudeSmall machinery repairForklift knowledgeProblem-solving skillsComputer skillsCommunication skillsAttention to detail

Required

3–5 years of experience in quality inspection, small machinery repair, or forklift-related roles

Strong understanding of forklift/small equipment parts and their typical failure points

Ability to communicate clearly via phone and email with internal stakeholders

Solid computer skills and comfort working in multiple systems

Self-starter with strong attention to detail and problem-solving skills

Positive attitude, and an ability to work independently or as part of a team

Benefits

Medical

Dental

Vision

Onsite health clinic

Incredible dollar-for-dollar 401(k) match up to 6%

On-site training and career development opportunities

Access to LinkedIn Learning and internal learning tools

On-site restaurant

Café

Preschool

Employee garden

Green spaces

Wellness and fitness facilities on campus

Company

TVH

About TVH TVH is a true family business with a challenging and rewarding environment for its more than 5000 employees, that encourages teamwork, growth, development, creativity and initiative.

Founded in 1969

Waregem, West-Vlaanderen, BEL

5001-10000 employees