Cosm · 2 weeks ago
Manager, IT Service Management
LA Metro Area
Full-time
Onsite
Senior Level, Lead/Staff
$140K/yr - $150K/yr
8+ years expCosm is a global technology company that brings experiences to life in immersive environments. We are seeking a highly skilled and motivated IT Service Manager to oversee the daily operations of the IT service desk and ensure the delivery of high-quality support and services to our employees.
ContentInformation TechnologyMedia and EntertainmentSoftwareVideo
Responsibilities
Oversee the daily operations of the IT service desk and ensure efficient and effective service delivery
Develop, implement, and manage IT service management processes in accordance with ITIL best practices
Ensure all incidents, service requests, and problems are resolved in a timely and efficient manner
Collaborate with other IT departments and business units to ensure alignment of IT services with business needs
Manage and lead a team of IT service desk professionals, providing guidance, training, and performance evaluations
Conduct regular service reviews with key stakeholders to ensure customer satisfaction and continuous improvement
Utilize ServiceNow for incident and problem management, ensuring the platform is optimized for service delivery
Manage change control processes and ensuring minimal disruption to services
Develop and maintain IT service metrics and KPIs, providing regular reports to senior management
Drive continual service improvement initiatives to enhance the quality and efficiency of IT services
Ensure compliance with IT policies, procedures, and regulatory requirements
Manage service level agreements (SLAs) to ensure the delivery of quality IT services
Help to build and maintain the library of IT related knowledge base articles
Work with our external ServiceNow maintenance vendor to dictate and track requested changes/improvements
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
Current ITIL Managing Professional (MP) certification is required
Minimum of 8 years of experience in IT service management or a related role
Proven experience with ITIL processes and best practices
Strong understanding of IT service management tools and platforms, particularly ServiceNow
Excellent leadership and team management skills
Strong analytical and problem-solving abilities
Exceptional communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment and manage multiple priorities
Preferred
ServiceNow System Administrator certification is highly preferred
Company
Cosm
Cosm is a media and entertainment company that builds end-to-end experience solutions for the technology and entertainment sectors.
501-1000 employees
H1B Sponsorship
Cosm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$250M2024-07-31Series Unknown· $250M
Leadership Team
Jeb Terry
President/Co-founder and CEO
Neil S. Carty
Vice President, Head of Brand & Community
Recent News
Sports Business Journal
2025-12-03
Sports Business Journal
2025-10-31
Company data provided by crunchbase