Enterprise · 1 day ago
Sr. Customer Assistance Representative - Scranton International Airport
Pittston, PA
Full-time
Onsite
Mid, Senior Level
$16/hr - $16/hr
1+ years expEnterprise Mobility is a leading provider of mobility solutions, operating brands such as Enterprise Rent-A-Car and National Car Rental. The Customer Assistance Representative Sr will deliver high-quality customer service by assisting customers with their rental needs, both in-person and over the phone, while also performing various administrative tasks.
AutomotiveEnterprise SoftwareInternet
No H1B
Responsibilities
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Qualification
Required
Must have a minimum of 1 year prior customer service retail or administrative support experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years
Must be at least 18 years of age
High School Diploma or G.E.D. required
Benefits
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
Company
Enterprise
It all started with Jack Taylor and seven cars. Now, Enterprise, Alamo and National have teams of talented people in countries around the world.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$24MKey Investors
Dell Technologies Capital
2000-08-04Series C· $24M
Recent News
2025-09-12
MarketScreener
2025-08-25
2025-04-23
Company data provided by crunchbase