Thermo Fisher Scientific · 9 hours ago
Executive IT Support Liaison
Waltham, MA
Full-time
Onsite
Mid Level
$92K/yr - $120K/yr
3+ years expThermo Fisher Scientific is seeking an Executive IT Support Liaison to be the primary contact for the Company Leadership Team. The role involves solving technical challenges, addressing security matters, and managing technology to ensure operational excellence and support delivery.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Serve as the primary technical support liaison for CLT representatives and their administrative aides, providing outstanding responsiveness and issue resolution
Deploy, support, and resolve issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V equipment, and multifunction devices
Complete repeatable support processes through playbooks for reoccurring activities
Leverage PPI (Practical Process Improvement) to enable constant improvement in support delivery
Advise executive colleagues on technology standard processes, emerging tools, and recommended procedures
Perform preventative maintenance in conjunction with Global IT standards
Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful, and by demonstrating a sense of urgency and integrity
Supply extensive aid to CLT members and executive assistants prior to and throughout crucial meetings, covering setup, monitoring, and technical issue resolution
Consistently provide timely updates to CLT members and their executive assistants regarding issue resolution, scheduled maintenance, security updates, and technology recommendations
Qualification
Required
Bachelor's degree in a technical related subject area or 3+ years of experience in a related field with a consistent track record of success
Your dedication to your tasks is evident
You possess a customer-centric approach
You are innovative
You provide 'white-glove' treatment to colleagues
You enjoy meeting people and establishing relationships with colleagues
You demonstrate a sharp understanding of time constraints, while also showcasing the ability to stay calm under pressure
You are punctual!
You are enthusiastic about learning new technologies and processes
You can work with minimum supervision and be self-motivated
You are agile at finding the right solution in any situation
Maintain adaptability
Using and supporting Mac OS, Windows 11, Office 365 Products, iOS devices & Android devices
Experience in ServiceNow
Accessing/Analyzing Data in PowerBI
Mac Hardware/OS, PC Hardware/OS
Video Conferencing hardware
Townhall/Event Production
Dell/Mac
iPhone/iPad
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
Crunchbase News
2025-12-31
2025-12-25
MarketScreener
2025-12-19
Company data provided by crunchbase