Cox Enterprises · 2 months ago
Commercial Services Specialist II (Manheim)
Fontana CA
Full-time
Onsite
Mid Level
$23.51/hr - $35.24/hr
3+ years expCox Automotive is a leader in the automotive industry, transforming the way the world buys, owns, sells, and uses cars. The Commercial Services Specialist II role focuses on providing comprehensive support to account holders, managing vehicle sales processes, and ensuring a positive client experience through effective communication and relationship building.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Provide comprehensive support to numerous account holders
Proactively identifying enhancement opportunities
Running and analyzing reports for trends and compliance
This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts
Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues
In coordination with national account representative, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc
Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client
Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery
Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements
Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues
Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc
Ensure file jackets for client audits include proper documentation and invoicing
Serve as a liaison between clients and all auction departments
Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections
Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars
Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim
Ability to work in a fast-paced environment, receptive to change and able to multitask
Commitment to providing excellent customer service required
Qualification
Required
High School Diploma/GED and 3 years' experience in a related field or 5 years' experience in a related field required
Prior clerical or administrative experience required
Proficiency in Microsoft Excel required
Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.)
Ability to sit or stand for prolonged periods of time
Safe drivers needed; valid driver's license required
Preferred
1 - 3 years of clerical or administrative experience in the automotive industry preferred
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase