Burlington Stores, Inc. · 1 month ago
Director of Investigations
00959 - Los Angeles
Full-time
Hybrid
Director/Executive
$135K/yr - $175K/yrBurlington Stores, Inc. is a rapidly growing brand committed to workplace diversity. The Director of Field Investigations provides strategic leadership for the external theft and organized retail crime investigative program, focusing on complex case-building and measurable loss reduction. This role involves leading a national team, developing investigative strategies, and collaborating cross-functionally to enhance investigative efficiency.
ApparelE-CommerceRetail
Responsibilities
Lead and develop a national External Field Investigations organization consisting of 3 Senior Investigations Managers and 15 Field Investigators, ensuring high performance, accountability, and investigative excellence
Establish and manage a metrics framework that measures impact beyond case closures, including total loss reduction, quality of multi-incident linkage, repeat-offender disruption, investigation cycle time and completeness, law-enforcement partnership effectiveness, and overall contribution to shortage goals
Build and strengthen partnerships with federal, state, and local law enforcement to support major case development, coordinated blitzes, and multi-jurisdictional investigations
Develop and strengthen partnerships with national and regional ORCA groups and peer retailers to support shared intelligence, coordinated action, and collective disruption of theft groups affecting the broader retail network
Drive continuous improvement of investigative processes, the external case management system, and evidence standards, while evaluating and implementing new tools and technologies that strengthen team effectiveness and investigative impact
Partner with Territory, Regional, and District AP Leaders to create investigative strategies that strengthen cross-functional collaboration and establish the field teams as the first point of case identification, ensuring timely and consistent information flow to the Field Investigations team
Oversee the analysis of merchandise theft trends, external fraud schemes, offender patterns, and emerging risk indicators to drive investigative priorities and inform proactive mitigation efforts
Assess and evolve the team’s organizational structure, leadership hierarchy, and geographic deployment to support ongoing development, optimize efficiency, and maintain alignment with the company’s growth and expanding investigative needs
Ensure all investigative activity is conducted safely, legally, and in compliance with company policy, legal standards, and evidence requirements
Qualification
Required
Extensive experience leading teams responsible for external theft, organized retail theft, or ORC investigations in retail or law enforcement
Demonstrated success managing large or geographically dispersed investigative teams
Strong background partnering with federal, state, and local law-enforcement agencies, ORCA groups, and peer retailers
Proven ability to lead complex, multi-incident case development and deliver measurable loss-reduction outcomes
Experience leveraging data, trend analysis, and investigative tools to identify external risks and drive case strategy
Strong familiarity with case management platforms, evidence standards, and prosecutorial requirements, combined with experience implementing new technologies or tools to enhance investigative effectiveness and operational efficiency
Creative thinking with ability to translate abstract ideas into tactical concepts
Ability to balance multiple priorities and accommodate deadlines
Ability to work both independently and collaboratively
Confident leadership with a strong sense of integrity
Excellent verbal and written communication required
Strong functional knowledge of business tools such as Excel, Power Point, Word required
Knowledge of security processes, systems, equipment, and reporting tools required
Ability to travel up to 50% of the time
Must be willing to work off hours and weekends
Preferred
Bachelor's Degree preferred
Benefits
Medical, dental and vision coverage including life and disability insurance
Paid time off
Paid holidays
401(k) plan
Company
Burlington Stores, Inc.
Burlington Stores, Inc., headquartered in New Jersey, is a nationally recognized off-price retailer.
Founded in 1972
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-10-07IPO
2006-01-18Acquired
Leadership Team
Travis Marquette
President, Chief Operating Officer
Durand Guion
Senior Vice President, Fashion Office
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