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Koniag Government Services · 2 days ago

Administration Automation and Support Specialist Level II

Washington, DC

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Koniag Government Services is a corporation supporting the values and traditions of native communities and is seeking an Administration Automation and Support Specialist Level II. The role involves managing and updating spreadsheets, databases, and automated workflows, while providing customer support to users of INL IT systems.

EnterpriseGovernmentProfessional Services

No H1B

U.S. Citizen Only

Responsibilities

Manage and update spreadsheet data, with attention to detail to spot errors or inconsistencies

Manage and update database information with the assistance of partly- or mostly automated processes

Use automated workflows to manage internal process trackers and email communications

Set up and manage automated calendars or other scheduling tools

Manage mailboxes and triage help tickets appropriately

Provide timely and friendly customer support to users of INL IT systems over email, chat, and video call

Communicate problems or suggestions about automated workflows or other systems to the team

Conduct analysis and generate reports designed to describe workflow outputs and identify opportunities to improve

Other duties as assigned

Qualification

Data managementAutomated workflowsMicrosoft ExcelGoogle SheetsMicrosoft Power AutomateCustomer serviceMultitaskingAttention to detailCommunication skills

Required

Bachelor's degree in business administration, Information Systems, Data Science, or a related discipline with zero to two years of experience in a relevant field, OR associate's degree in the above fields or relevant certifications (e.g., Microsoft Office Specialist, Google Sheets Certification) along with at least two years of experience in a relevant field

Demonstrated experience with administrative tasks, data management, or operations

Familiarity with Microsoft Excel or Google Sheets, including data formatting, formulas, pivot tables, and data validation

Familiarity with tools like Microsoft Power Automate, or other workflow automation software

Demonstrated ability to create, manage, and troubleshoot automated workflows

Demonstrated experience with automated scheduling tools like Calendly, Microsoft Bookings, or similar

Familiarity with basic data analysis concepts to interpret spreadsheet data and generate simple reports

Demonstrated experience in customer service or support roles

Strong accuracy in data entry and the ability to spot errors or inconsistencies

Demonstrated ability to manage multiple tasks, prioritize effectively, and maintain organized records

Good written and verbal communication skills for drafting emails and collaborating with team members

Willingness to learn new tools and technologies as required

For a position in the U.S., must be a U.S. Citizen or legal U.S. resident; for a position outside the U.S., any citizenship (U.S., Third Country National (TCN), and Local National (LN)) is allowable