ServiceTitan · 1 day ago
Enterprise Implementation Consultant
United States
Full-time
Remote
Mid, Senior Level
$94K/yr - $125K/yr
5+ years expServiceTitan is a company that focuses on providing a platform for the Home Services industry. The Enterprise Implementation Consultant will manage multiple implementation projects, ensuring clients are trained and set up effectively on the ServiceTitan platform, while also identifying and addressing any potential risks during the implementation process.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience
Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment
Lead scoping and discovery sessions to understand and document business requirements
Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices
Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations
Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions
Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines
Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features
Travel for client on-site 30-40% of the time
Qualification
Required
Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry
Bachelor's Degree or equivalent professional work experience
Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly
Ability to think several steps ahead and take proactive steps to address roadblocks and issues
Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership
Collaborative team player always looking to help and enable others in the organization
Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients
Preferred
Knowledge and previous experience with Excel and SmartSheet a plus (not required)
Benefits
Flexible time off with ample learning and development opportunities to continue growing your career.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
And more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Index Ventures
2026-01-05
2025-12-16
Company data provided by crunchbase