Apply on Employer Site

Oracle · 2 weeks ago

Specialist Technical Account Manager - Federal

United States

Full-time

Remote

Senior Level, Lead/Staff

$41.83/hr - $85.63/hr

8+ years exp

Oracle is a world leader in cloud solutions, and they are seeking a Specialist Technical Account Manager to partner with project and leadership teams to enhance the value of Oracle Products and Cloud. The role involves acting as a trusted advisor, translating customer needs into integrated solutions, and overseeing the end-to-end SDLC process while ensuring customer satisfaction and engagement.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

U.S. Citizen Only

Responsibilities

Key leader, contributor and proactive collaborator to define and align the functional and technical vision for the program solution

Participate in identifying the system, subsystems, and interfaces, validate technology assumptions and evaluate alternatives

Align with product roadmap and features with Oracle’s new release cycles, business enhancements and production break-fix solutions

Lead and oversee end to end SDLC process from requirement intake, design, build, testing and deployment

Works closely with management – Portfolio Manager and the roles within the pods (e.g., Business Analyst, Integration Specialist, QA, etc.) and contribute to strategic planning, direction, and goal setting for the department or function in collaboration with senior management

Drive the deployment of Customers workloads to Oracle Cloud by providing deployment guidance, supporting development of the Customers Cloud adoption model, and providing appropriate recommendations to overcome blockers

Proven hands-on experience with Oracle Cloud Infrastructure (OCI)

Strong expertise in Terraform for provisioning OCI resources

High proficiency in scripting and programming languages (e.g., Bash, Python, Shell)

Solid experience deploying and managing workloads on Kubernetes, ideally on OKE

Experience building monitoring dashboards and alerts using Prometheus and Grafana

Strong understanding of cloud networking, security, and IAM models

Hands-on experience in designing cloud architecture and developing secure infrastructure frameworks

Familiarity with modern CI/CD and DevOps tools and methodologies

In this role one will engage with a wide cross section of internal and external partners – development, support, services, and third-party partners to drive Oracle Cloud adoption efforts. Cross functional team management experience is a must

Excellent written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the Customer organization

Understanding of CSS Service Portfolio (Cloud and On-prem)

Serves as the main point of contact for highly complex contracts, providing business process, product/service (e.g., hardware, applications, software) functionality, and/or implementation expertise in an advisory manner. Acts as a role model for other Technical Account Managers (TAMs)

Drives efforts to provide timely services, ensuring alignment with their practices, procedures, contractual budgets, providing expert-level insight on the development, utilization, and revision of contractual agreements

Maintains customer relations, communicating with key leaders across internal and external teams and lines of business to ensure satisfaction. Provides updates on customer status to senior leadership

Educates customers on the most effective and efficient way to leverage Oracle services, products, and tools, leading others to take innovative approaches and providing feedback on customer organization performance and assisting in the development of support strategies

Reviews service requests and guides others to identify relevant information to gather from appropriate parties and takes the lead to determine next steps

Anticipates and identifies potential crises or concerns and takes the lead in resolving customer issues and incidents in a timely manner, leveraging extensive expertise and knowledge of available resources and other customer experiences across Oracle to develop innovative solutions and mitigate future challenges

Takes ownership of connecting and escalating high-impact issues to relevant teams or management, demonstrating foresight in identifying and reporting critical pain points and minimizing business impact

Drives the development and management of service delivery and project plans throughout their lifecycle and ensures positive margins according to governance and account management expectations and contracted terms, mentoring others

Implements goals for maintaining accurate and up-to-date customer account information, contracts, and service history, addressing any gaps or needs for additional information

Ensures adherence to the schedule for conducting account planning and reviews, closely monitoring, and communicating the status of highly complex projects including identification of risks and mitigation recommendations

Actively engages in reviewing and updating documentation, partnering with senior team members and leadership to maintain contract cost analysis, resource allocation, scheduling, and scope management, providing assistance to others working to meet contract revenue and margin objectives

Leverages understanding of business needs and collaborates across teams to anticipate and identify opportunities to propose and lead the delivery of new opportunities and contract renewals and reports results to key leaders

Leading the review of and advises customers on optimal use and health or their Oracle product/service investment, serving as an expert and driving ongoing maintenance to optimize and ensure effectiveness and performance of the product and/or service

Serves as a role model for collaborating with cross-functional teams, influencing the execution and development of technical delivery plans

Leads others to act as a liaison between customers, internal, and external teams

Recommends opportunities to others to increase customer understanding and improve their ability to adopt product and service changes according to policies and best practices

Collaborates extensively with peers across teams and lines of business to lead the adoption of innovative ways to deliver service to customers and optimize overall product and service utilization to achieve ROI goals, influencing roadmaps and customer decision making

Serves as a role model for driving innovation, identifying ways to experiment with new approaches, and seeking opportunities to share knowledge of product, service, and/or support information or issues

Anticipates and leads others to identify and capitalize on opportunities for enhanced value for services

Provides input on decisions made when developing new services and/or processes, influencing others across teams to stay abreast of technological, business, and industry trends

Qualification

Oracle Cloud Infrastructure (OCI)TerraformKubernetesCloud networkingCloud architecture designCI/CD methodologiesBashPythonShell scriptingPrometheusGrafanaAnalytical skillsCommunication skillsTeam collaboration

Required

US citizenship is required

Excellent understanding of Oracle Product set (Fusion, OCI, on-prem) to be able to enable business process transformation discussions with the Customer and with internal teams