Mass Markets ยท 3 months ago
Debt Recovery Agent
US-GA-Midway
Full-time
Onsite
Entry Level
1+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking a skilled Debt Recovery Agent responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering exceptional customer service.
ConsultingInformation Technology
Responsibilities
Make outbound calls to customers with past-due accounts to discuss payment options
Negotiate repayment plans and settlements to bring accounts current
Offer empathetic solutions to customers experiencing financial hardship
Review and analyze account histories to identify overdue payments and determine recovery strategies
Accurately document all customer interactions and update account information in the system
Provide exceptional customer service by addressing concerns and questions professionally and promptly
Educate customers on payment options, account status, and consequences of non-payment
Ensure full compliance with company policies, procedures, and regulatory requirements
Communicate effectively with customers, team members, and management
Escalate unresolved or complex issues to the appropriate department
Meet or exceed individual and team performance goals
Maintain a high level of accuracy and efficiency in account handling
Participate in ongoing training and development to enhance recovery techniques and stay current with industry regulations
Stay informed about updates to company policies and procedures
Qualification
Required
1 year of experience
High School Diploma/GED
Must be 18 years or older
Excellent organizational, written, and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Familiarity with Windows OS
Highly reliable with strong attendance and punctuality
Strong problem-solving, conflict resolution, and negotiation skills
Customer service-oriented: empathetic, responsive, patient, and conscientious
Ability to multi-task, self-manage, and stay focused in a fast-paced environment
Team-oriented with excellent interpersonal skills
Comfortable working in an environment where change and ambiguity are common
Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
H1B Sponsorship
Mass Markets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase