Duck Creek Technologies · 2 weeks ago
Senior Reinsurance Business Analyst - Application Support - Remote
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $149K/yr
5+ years expDuck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty and general insurance industry. The Senior Reinsurance Business Analyst - Application Support will manage and optimize reinsurance application systems, provide user support, and drive improvements in system functionality while collaborating with various stakeholders.
FinanceInsuranceInsurTechProperty InsuranceProperty ManagementSoftware
Responsibilities
Maintain and administer reinsurance application systems, ensuring they are functioning optimally
Monitor system performance and troubleshoot issues promptly
Provide technical support and training to reinsurance team members on application usage
Develop and maintain user manuals, training materials, and system documentation
Act as a liaison between the reinsurance team and IT department to resolve technical issues
Ensure the accuracy and integrity of reinsurance data within the application systems
Perform regular data audits and reconciliations
Develop and implement data validation processes to maintain data quality
Identify opportunities to streamline reinsurance processes through system enhancements
Collaborate with stakeholders to gather requirements and implement system improvements
Participate in system testing and validation efforts to ensure successful implementation of changes
Conduct data analysis to identify trends, anomalies, and areas for improvement
Support the development of analytical tools and dashboards for reinsurance metrics
Support month-end-close (MEC) activities for key customers that may require off-hour support
Support customers in triaging open issues, which may include coordination across cross functional teams (e.g. infrastructure.)
Provide solutions to resolve Treaty and Facultative attachment issues
Qualification
Required
A minimum of 5 years of reinsurance experience with a focus on system configuration and support
Proven knowledge and experience with reinsurance structures and processes
Strong technical aptitude with proficiency in reinsurance software applications (e.g., Sapiens Master/ReinsurancePro, SAP, SICS, or similar systems)
Experience with ITIL framework or other best practices for IT service management
Excellent communication skills (verbal and written), with the ability to effectively interact with technical and non-technical stakeholders (internally and externally) at all levels of the organization
Familiarity with CRM systems, case management tools, and other support-related software (ServiceNow, Salesforce, or Jira Service Desk)
Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively
Strong analytical and problem-solving skills, with a meticulous attention to detail and a proactive approach to identifying and resolving issues
Preferred
Degree preferred or equivalent years of practical job experience in a similar function or role
Benefits
Flexible work environment
Medical, dental, vision, life and disability insurance
401(k) Retirement Plan
Flexible Spending & Health Savings Account
Paid holidays, vacation, and volunteer time
Employee Assistance Program And Other Benefits.
Company
Duck Creek Technologies
Duck Creek Technologies is a software company that provides property and casualty insurance solutions for individuals and businesses.
1001-5000 employees
H1B Sponsorship
Duck Creek Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (28)
2023 (26)
2022 (41)
2021 (47)
2020 (72)
Funding
Current Stage
Public CompanyTotal Funding
$357MKey Investors
Pequot Capital
2023-01-09Acquired
2020-08-13IPO
2020-06-10Private Equity· $230M
Leadership Team
Hardeep Gulati
Chief Executive Officer
Rajesh Raheja
Chief Technology Officer
Recent News
FF News | Fintech Finance
2025-11-13
Company data provided by crunchbase