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Davis Polk & Wardwell LLP · 13 hours ago

Supervisor, Word Processing

New York, United States

Full-time

Onsite

Senior Level, Lead/Staff

$125K/yr - $160K/yr

10+ years exp

Davis Polk & Wardwell LLP is an elite global law firm known for its exceptional service and sophisticated advice. The Word Processing Supervisor is responsible for supervising a team of word processors and managing document-related tasks, ensuring high-quality service and efficient operations.

AdviceConsultingLegalProfessional Services

Comp. & Benefits

Responsibilities

Accommodates all word processing requests taking into consideration assigning the work to the appropriate staff and monitoring the work throughout the shift in an effort to meet critical deadlines

Provides guidance to staff on how best to complete assignments with the hardware/software available at the firm

Troubleshoots problematic documents

Records all work request information into a database log

Ensures that each shift is staffed accordingly

Possesses the ability to multi-task

Reads and acknowledges incoming email requests and prepares routine correspondence in a timely manner

Answers the telephone and gives information to callers, assists with work requests, and routes calls, if necessary, to the appropriate contact

Composes and prepares correspondence relating to work requests and personnel issues

Records and maintains employee attendance information in Workday

Files correspondence and other Word Processing Department records

Prepares end of shift status report for work requests

Assists other departments during off hours with conflict searches, conference room reservations, travel reservations, computer support backup, Edgar requests, Graphics overflow, taxi reservations, and client requests

Prepares, presents, and follows-up on staff evaluations

Identifies problems with performance and develops solutions to those problems

Attends departmental meetings as necessary

Monitors temps and ensures that paperwork is accurate and complete

Understands and implements policies, procedures, and practices in a fair and positive manner

Regularly monitors the accuracy, completeness, and timeliness of work requests

Informs lawyers on a timely basis if there will be a problem meeting a deadline

Provides professional customer service to all individuals at the firm and serves as point of contact for information concerning office services and responds to inquiries within established guidelines

Performs special projects as required

Advises employees when unusual work situations arise and when new procedures are instituted

Qualification

Supervisory experienceWord processing softwareLeadership abilityEffective communicationProblem-solving skillsOrganizational skillsInterpersonal skillsAttention to detailConfidentialityFlexibility