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Guardian Life · 1 day ago

Group Underwriting Senior Technical Writer

Bethlehem, PA

Full-time

Hybrid

Mid, Senior Level

$67K/yr - $111K/yr

Guardian Life is seeking a Group Underwriting Senior Technical Writer to enhance the efficiency of their Group Underwriting organization. The role involves collaborating with various teams to develop, validate, and publish information about underwriting processes and policies, while continuously improving information management practices.

DentalFinancial ServicesHardwareInsuranceLife Insurance

Responsibilities

Independently lead the development of reference information for complex projects to support the effectiveness and efficiency of our Group Underwriting organization. This information is commonly related to new products, policies, systems, tools, and processes

Create Underwriting-specific content for our Information Management System (IMS)

Occasionally lead the weekly publication of the newsletter for all of Group Underwriting

Lead the review process of existing Group Underwriting policies with team members

Collaborate with the Information Management and Learning team to coordinate and work together on projects, and at times manage communications

Collaborate with various areas including compliance, legal, and IT

Qualification

Documentation ToolsTechnical WritingInsurance KnowledgeProcess ImprovementProject ManagementEditing SkillsCollaborationCommunication

Required

Proficiency in writing and editing technical content related to complex business processes, preferably in regulated industries such as insurance or healthcare

A 4-year college degree in English, Communications, Technical Writing, or a related field, or equivalent work experience

Knowledge of Group insurance products and services (a plus)

Project management experience (a plus)

Familiarity with process improvement and process design (Lean Six Sigma)

Experience completing tasks in a disciplined manner and meeting deadlines

Skilled in documentation tools like Microsoft Word, SharePoint, and other web based knowledge management or online help systems; familiarity with policy administration systems is a plus

Ability to interpret and document sophisticated underwriting processes, risk assessment criteria, and decision-making frameworks

Comfortable working with underwriting teams, product managers, legal, and IT to gather source material and validate content

Familiarity with regulatory standards and documentation practices in insurance