ServiceNow · 2 days ago
Senior Executive Enterprise Architect - Retail
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
15+ years expServiceNow is a global market leader in innovative AI-enhanced technology, seeking an Enterprise Architect to join their team. This role focuses on collaborating with customers in the Retail sector to design and implement complex solutions, ensuring strategic alignment with their business goals.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Partner with customer executives, internal colleagues, and strategic partners to uncover pain points and demonstrate the transformative potential of the ServiceNow platform. Translate insights into scalable, secure, and resilient solutions that address real business challenges
Drive enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives such as IT Transformation, Digital Products and Services, and Agentic AI. Showcase how ServiceNow delivers measurable value across these domains
Shape and communicate a compelling vision that connects customers’ business strategies with the ServiceNow enterprise AI platform. Help unlock value across their current and future technology landscapes
Articulate the value of ServiceNow solutions by conducting workshops to create customer deliverables that prescribe advise on topics like strategy and vision alignment, current and future state architecture, strategic roadmap, operating model and governance best practices, and industry reference architecture
Engage in meaningful dialogue using the language and frameworks of customer Enterprise Architects, Technical Architects, and Domain Architects. Position ServiceNow as a natural fit within their architectural ecosystem
Collaborate internally to ensure customer requirements are seamlessly integrated into sales proposals and product development efforts. Act as a bridge between customer needs and ServiceNow’s go-to-market and product strategies
Represent ServiceNow in panels, conferences, and community forums. Share best practices, reference architectures, and industry assets to elevate the brand and inspire innovation
Qualification
Required
15+ years of IT experience, including 10+ years of success influencing senior technology leaders in pre-sales, customer, or delivery-focused roles
5+ years of experience working with or implementing ServiceNow solutions
Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
Current ServiceNow Certified System Administrator (CSA) certification
Expertise designing, implementing, and managing advanced architectures in an application domain
Experience integrating multiple systems or platforms
Familiarity with Enterprise and Industry Architecture frameworks (TOGAF, Zachman, IT4IT, BIAN, TMForum)
Excellent understanding of architectural principles for cloud-based platforms (SaaS, PaaS, multi-tenancy, automation)
Experience and understanding of multiple technical domains: application, data, DevOps, AI/ML, integration, big data, mobility, analytics
Experience integrating AI into workflows and decision-making processes
Proficiency in designing and implementing scalable, secure, and robust IT solutions
Up-to-date with emerging technology trends and developments
Ability to prioritize work and make strategic bets on high-impact areas
Excellent communication and executive engagement skills
Ability to simplify complex concepts into compelling solution designs
Passion for building business relationships and driving customer-centric proposals
Proven ability to lead and mentor technical teams
Fostering a culture of continuous improvement and technical excellence
Strong problem-solving skills
Ability to think strategically and align technology with business goals
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase