Global Payroll Support Specialist - LATAM jobs in United States
cer-icon
Apply on Employer Site
company-logo

Rippling · 2 weeks ago

Global Payroll Support Specialist - LATAM

positionArkansas, United States
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date4+ years exp

Rippling is a company that provides a unified platform for HR, IT, and Finance. They are seeking an experienced Global Payroll Support Specialist to manage and resolve complex customer cases, ensuring customer success with their payroll products in LATAM.

EmploymentHuman Resources
check
H1B Sponsor Likelynote

Responsibilities

Own and support resolving the most challenging customer cases daily
Drive down customer inquiries by performing root cause analysis of tickets
Own the case QA process to provide our regional team with actionable feedback on how to improve customer interactions
Become the go-to product expert on our Global Payroll product for LATAM countries
Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams
Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience
Partner with regional Payroll Specialists to provide insights on support volume, customer feedback, and critical compliance concerns
Support the onboarding of new hires by contributing to training sessions, shadowing programs, and ongoing skill development

Qualification

LATAM payroll experienceClient-facing skillsAnalytical skillsPayroll regulations knowledgeGoogle Suite proficiencyMicrosoft Office proficiencyDocumentation skillsPayroll conceptsProblem-solving skillsOrganizational skillsCommunication skills

Required

Minimum of 4+ years in a global payroll processing and 4+ years in a client-facing role
Strong LATAM payroll experience
Strong client-facing skills with experience managing enterprise customer relationships
Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
A passion for documentation and knowledge-sharing
Exceptional communication skills and fluency in English
Ability to review and validate calculations
Must have understanding of payroll concepts
Strong knowledge of payroll regulations
Strong organizational skills and able to work under strict deadlines

Preferred

Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred
Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus

Company

Rippling

twittertwittertwitter
Glassdoor3.4
company-logo
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
dateFounded in 2016
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.rippling.com

H1B Sponsorship

Rippling has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)

Funding

Current Stage
Late Stage
Total Funding
$2.44B
Key Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M

Leadership Team

leader-logo
Albert Strasheim
Chief Technology Officer
linkedin
leader-logo
Adil Syed
CFO
linkedin

Recent News

Soma Capital
Soma Capital Portfolio
2026-01-06
The Currency
25 from 2025: The stories that told the story of Ireland
2026-01-03
Business Insider
Rippling's product chief says this is why he deliberately understaffs every project
2025-12-29
Company data provided by crunchbase