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SSI SCHÄFER · 1 month ago

Customer Success, Key Account and Sales Support Specialist (MFG)

Charlotte, NC, US

Full-time

Onsite

Entry, Mid Level

$29/hr - $33/hr

2+ years exp

Schaefer Plastics North America, LLC. is a family-owned company committed to delivering exceptional customer care through innovative waste and packaging solutions. The Customer Success, Key Account, and Sales Support Specialist plays a critical role in supporting national-level partnerships, ensuring high standards of service and communication with key accounts.

LogisticsWarehousingWaste Management

Responsibilities

Enter and process quotes, RFQs, orders, and work orders using Microsoft Dynamics ERP

Serve as the primary liaison for key accounts, ensuring clear and timely communication

Manage customer requests, updates, and account support alongside the National Account Manager

Upload invoices to customer portals and ensure all documentation is complete and accurate

Maintain and update inventory and order-tracking spreadsheets for key accounts

Coordinate internally with Sales, Manufacturing, Marketing, and Shipping teams to meet customer requirements

Ensure accuracy and compliance on all customer agreements, artwork approvals, and delivery timelines

Track and report on account activity, including receivables, credit requests, returns, and warranty claims

Identify potential issues proactively and work cross-functionally to resolve them quickly

Champion the customer experience from order intake to post-delivery follow-up

Qualification

Microsoft Dynamics ERPSalesforceCustomer service experienceMicrosoft Office SuiteAttention to detailOrganizational skillsCommunication skillsProblem-solving mindsetTeam collaboration