Carvana · 1 month ago
Associate Specialist, Vending Machine Services
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelCarvana is revolutionizing the automotive retail experience and is seeking a Car Vending Machine Support Specialist to bridge the gap between Tech Support, Industrial Solutions, and Software Engineering. The role involves providing support for automation technology issues, assisting with maintenance of automated systems, and ensuring a seamless customer experience with vending machines, requiring up to 60% travel.
AutomotiveAutonomous VehiclesE-Commerce
No H1B
Responsibilities
Support our External Customer Advocates with automation technology issues that arise within our vending machines by handling live phone and Slack support for potential support tickets in an effort to provide rapid resolution
While not handling live phone support calls, help complete outstanding support feature requests in the queue
Document and provide feedback on problematic trends and patterns associated with support
Provide assistance with weekend troubleshooting
Gain OSHA 10 certification (If required)
Up to 50-75% of time spent on travel to vending machine, and inspection center locations
Assist with events at our Vending Machine locations
Provide remote and in field support to our Photo Dome sites
Building familiarity with all the behind the scenes systems and components of the Car Vending process
Assist with on site maintenance of automated system components
Other duties as assigned
Qualification
Required
Must be able to travel by air within the United States
MacGyver-esque (yep, it's a word) mentality when approaching problems
Crazy good technical troubleshooting skills
Fantastic communication skills
Knowledge of how to use a ticketing system and how to document procedures
No fear of hand tools
Understanding of mechanical systems (perhaps you've worked on a car before?)
Know what Ohm's law is
Self motivating with excellent time management skills
Comfort with one-on-one interactions and training
Must be able to read, write, speak, and understand English
Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
Must be able to carry and transport up to 70 pounds up to 20 feet
Requires excellent visual acuity and manual dexterity
Preferred
Internal candidates with vending machine experience are strongly preferred
CompTIA A+ certification is a plus!
OSHA 10 is a plus!
Strong desire to learn and build familiarity with new and existing systems
Benefits
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skill set and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
Company
Carvana
Carvana is an e-commerce platform that buys and sells used cars.
Founded in 2012
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.16BKey Investors
Stellantis-FsAlly Financial
2025-11-19Post Ipo Debt· $99M
2023-07-27Post Ipo Equity· $225M
2022-02-24Post Ipo Debt· $3.27B
Leadership Team
Ernie Garcia
Founder and CEO
Shekita Hayes
Co-Founder/COO
Recent News
2026-01-06
Benzinga.com
2026-01-03
Company data provided by crunchbase