Apply on Employer Site

Country Visions Cooperative · 1 month ago

System Analyst & Information Technology Support

WRIGHTSTOWN, WI, USA

Full-time

Onsite

Senior Level

5+ years exp

Country Visions Cooperative is seeking an experienced Systems Analyst and Information Technology Support for their Wrightstown location. The role involves maintaining the company's ERP system, providing technical support to end users, and leading IT initiatives to enhance operational efficiency.

AgricultureConsultingEnergyRetail

Responsibilities

ERP system administrator

Be IT lead during the implementation of the iRely 21 upgrade

Maintain and upgrade system to support business operations

Document critical administrator functions and train back up personnel

Provide technical support to all company end users

Support all ERP interfaces with other systems and applications – WEM, Scale interfaces, and etc

Verify software license compliance

Develop training and/or resource materials to help end-users maximize their efficiency and effectiveness working with the system

Work with management team to develop advanced reporting

Image and remediate endpoint devices such as laptops, desktops, and tablets

Setup and assist with all IT services such as phone, M365, printing, and applications

Handle incoming It help tickets for CP Feeds

Manage all maintenance and tracking inventory of all IT related peripherals

Manage computer accounts by onboarding, transferring and terminating employee access

Troubleshoot end user issues and provide first call resolution

Provide entry level system administration support

Provide entry level network administration

Manage IT system and user security

Assist with employee training and knowledgebase training

Provide implementation support for technology rollouts

Provide after-hour support for CP Feeds as needed

Up to 50% travel to company locations during normal work shifts

Verify proper ERP procedures support proper accounting reporting: cut off procedures, inventory valuation and reporting, proper mapping of new products, categories, etc

Support year-end audit requests

Help monitor system for procedural compliance

Document and cross train critical/essential business processes

Develop back-up plans to minimize business interruptions

Advance training and knowledge base of team members using our systems

Work with team members to find more efficient and effective work procedures

Evaluate and implement new systems and or software

Provide a consistently high level of customer service and satisfaction to internal team members

Make safety a priority

Follow established company policies

Proper follow-up on open issues and ongoing projects

Ability to successfully balance and prioritize several projects and issues

Other duties as assigned by manager

Qualification

ERP system administrationIRely experienceNetwork administrationTechnical supportSystem upgradesCustomer serviceDocumentation skillsTeam collaborationProblem-solving

Required

High school diploma or equivalent

Must be at least 18 years of age

Minimum of five (5) years in a Network or System-level role

Minimum of 5 (5) years in IT

Valid driver's license

Previous feed manufacturing and accounting experience preferred but not required

A bachelor's degree in computer science, computer engineering, information technology, or a related field is preferred but not required. Candidates with enough related job experience will be considered in leu of a bachelor's degree