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Microsoft · 2 weeks ago

Critical Environment Technician Manager - CTJ - Top Secret

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $168K/yr

3+ years exp

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Critical Environment Technician Manager on the U.S. Government Airgap team, you will perform a key role in delivering core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring

Model - Live our culture; Embody our values; Practice our leadership principles

Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn

Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others

Equipment and Systems Operations Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently

Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends

Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and is able to identify all alarms

Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders

Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs

Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents

Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition

Equipment and Systems Maintenance Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate

Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise

Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s)

Provide and/or assign team to provide necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site for all severity leveled procedures. Coordinate and schedule supplier/vendor on-site activities and recognizes circumstances when to stop supplier work to address potential and/or identified concerns

Take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes

Advises junior colleagues on inspection and supervision issues

Provides consultation to lower-level colleagues in troubleshooting systems and problems

Critical Environment Culture Understands, follows, ensures, and coaches team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements

Proactively ensures safety and security requirements are followed and met for the work of themselves and others

Maintain safe working conditions and escalate immediately when unsafe working conditions are observed

Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives

Participates in required meetings, trainings, and necessary handoffs

Security Understand, follow, and always ensure secure operations. This includes successfully maintaining the required security clearance required for site access. Site security procedures must be maintained to ensure customer trust

Work activities occur in a high security, high compliance environment subject to customer regulations. Complex activities must be completed with no external connectivity so advanced critical thinking skills are a must. The work environment allows no Personnel Electronics Devices such as cell phones and smart watches are prohibited in operational areas

Multiple support functions will require constant transitioning between secure and non-secure work areas that will require comprehensive procedures to ensure spaces are accessed and secured utilizing multiple security tools and methods for compliance

Complies with strict security and data management procedures and policies that are subject to constant physical security and customer audits, to include strict limitations on how equipment is stored within or transitioned out of secure work areas

Completes all required security training, escorts uncleared vendors or IT support on-premises, and appropriately takes action and alerts others to security concerns and/or incidents

Other Embody our culture and values

Qualification

Mission critical servicesPeople managementSecurity clearanceElectrical systemsMechanical systemsHVAC systemsTeam coachingIncident responseSafety complianceCritical thinking

Required

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience

Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role

The successful candidate must have an active U.S. Government Top Secret Security Clearance

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination

This position requires successful verification of the stated security clearance to meet federal government customer requirements

You will be asked to provide clearance verification information prior to an offer of employment

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Preferred

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience

1+ year(s) people management experience

1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field