OneTrust · 2 weeks ago
Senior Customer Success Architect - Privacy Management
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $156K/yr
3+ years expOneTrust is a leader in enabling organizations to use data and AI responsibly. The Senior Customer Success Architect role focuses on advising customers on privacy management solutions, leveraging technical expertise to ensure strategic success and value for OneTrust's clients.
Artificial Intelligence (AI)ComplianceCyber SecurityData GovernanceInformation TechnologySoftware
Responsibilities
Establish Trusted Advisor status with senior business and technology leaders
Develop and present strategic application and architectural design documents leveraging OneTrust best practices
Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs
Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures
Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance
Collaborate with external teams to align roadmaps and technical architectures with strategic business goals
Translate and implement strategic needs into functional OneTrust technology-driven solutions
Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action
Successfully present to both implementation teams and C-level executives, earning their trust
Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges
Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards
Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery
Engage with customers to build long-term strategic relationships and ensure ongoing success
Mentor junior team members to enhance their strategic skills and knowledge
Establish structured feedback loops with customers to continuously improve OneTrust products and services
Qualification
Required
BA/BS in a related subject is required
3-5 years of experience in a Privacy role
Demonstrated success working with enterprise customers on technical products
Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
Functional experience in troubleshooting software and web services
Demonstrated ability in management, mentorship, and organizational behavior
Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies
Deep aptitude for communicating complex business and technical concepts using visualization and modeling aids
Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders
Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles
Impressive written and verbal communication skills, including proficient presentation abilities
Ability to work autonomously, prioritize, multitask, and perform appropriately under deadlines
Preferred
Experience in using software for reporting and task management such as Salesforce preferred
Relevant certifications (CIPP/E, CIPP/US, CIPM, CIPT, FIP, GRCP, GRCA, AIGP, LPEC, etc.)
Knowledge of privacy, ethics, security, data governance, risk management, compliance, or sustainability concepts or industry trends
Intermediate/ Expert working knowledge of the following: APIs (REST and SOAP), File access, sharing, and/or management workflows (S3 and SFTP), Various web application authorization types (Basic, Bearer, OAuth 2, API Key, Custom, Open ID Connect, etc.), Related programming/scripting languages and libraries (JavaScript, Python, PowerShell, SQL, C#, Ruby, PHP, FreeMarker, etc.)
Extensive experience implementing and troubleshooting integrations
Excel at learning emerging technologies and creating technical solutions
Benefits
Comprehensive healthcare coverage
Flexible PTO
Equity RSUs
Annual performance bonus opportunities
Retirement account support
14+ weeks of paid parental leave
Career development opportunities
Company-paid privacy certification exam fees
Company
OneTrust
OneTrust is the AI-Ready Governance platform helping organizations accelerate innovation while ensuring responsible data use.
1001-5000 employees
H1B Sponsorship
OneTrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (8)
2022 (104)
2021 (110)
2020 (94)
Funding
Current Stage
Late StageTotal Funding
$2.07BKey Investors
Generation Investment ManagementSoftBank Vision FundTCV
2023-07-24Series Unknown· $150M
2023-03-31Secondary Market· $1B
2021-04-06Series C· $210M
Leadership Team
Kabir Barday
Founder, CEO
Guido Torrini
Chief Financial Officer
Recent News
Hypepotamus
2025-12-24
2025-12-02
Company data provided by crunchbase