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Cortland · 1 month ago

Bilingual Resident Services Specialist - Sandy Springs, GA

US-GA-Sandy Springs

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Cortland is a recognized leader in the multifamily sector, focused on performance and innovation. The Bilingual Resident Services Specialist will deliver exceptional support to residents and internal teams in a fast-paced contact center environment, enhancing resident relationships and driving satisfaction.

Financial ServicesReal Estate

Responsibilities

Respond to resident inquiries with professionalism, urgency, and empathy

Proactively manage a shared workload and support cross-functional collaboration

Consistently meet or exceed key performance indicators (KPIs) and goals

Demonstrate strong communication, critical thinking, and multi-tasking abilities

Thrive in a fast-paced, diverse, team-driven environment

Prioritize tasks effectively and deliver results within established timelines

Adapt to an environment which promotes innovation, change, and continuous improvements

Ability to excel in a contact center by leveraging continuous coaching and professional development

Qualification

Customer service experienceContact center operationsBilingual (English/Spanish)Microsoft Office SuiteCRM tools proficiencyMulti-tasking abilitiesCommunication skillsCritical thinkingDetail-orientedTeam-driven

Required

Bachelor's degree or equivalent industry experience

2+ years' experience in sales, customer service, or contact center operations

Excellent verbal and written communication skills

Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications

Proficiency using CRM tools in a contact center environment

Flexibility to work weekends and/or extended hours as business needs require

Preferred

Experience in the multifamily industry preferred

Bilingual (English/Spanish) proficiency is a plus

Company

Cortland

Glassdoor3.7

Cortland is a product-to-people company, dedicated to creating resident-centric, hospitality-driven living spaces and experiences.

Founded in 2005

Atlanta, Georgia, USA

1001-5000 employees

https://www.cortland.com/

Funding

Current Stage

Late Stage

Leadership Team

Steven DeFrancis

Chief Executive Officer

Scott Moore

Chief Technology Officer

Recent News

Bizjournals.com Feed (2025-11-12 15:43:17)

Atlanta apartment giant Cortland lands $250M investment to upgrade 19 properties across East Coast

2026-01-11

PR Newswire

Noble Hires Cat Nguyen as Director of Accounting

2025-09-23

globallegalchronicle.com

Cortland to Acquire 19 Multifamily Assets from Elme Communities for $1.6 Billion

2025-08-06

Company data provided by crunchbase