McKesson · 2 weeks ago
Sr. Customer Service Specialist
West Sacramento, CA
Full-time
Onsite
Senior Level
$21.74/hr - $36.23/hr
5+ years expMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are seeking a detail-oriented and customer-focused professional to join our team, responsible for delivering exceptional customer service and ensuring smooth day-to-day operations through the effective use of various CRM platforms.
BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical
Responsibilities
Deliver outstanding customer service by responding to inquiries via phone, email, and Salesforce in a timely and professional manner
Utilize Salesforce daily to manage customer accounts, track interactions, and document service activities
Process orders, returns and credits accurately and efficiently
Maintain up-to-date and accurate records of all customer communications and transactions in Salesforce
Resolve customer issues and complaints with empathy and efficiency, escalating when necessary
Collaborate with internal departments (e.g., sales, operations, finance) to ensure seamless service delivery
Identify and recommend process improvements to enhance customer satisfaction and operational efficiency
Monitor and follow up on open cases and service requests to ensure timely resolution
Support onboarding and training of new team members as needed
Support team goals by participating in training, knowledge sharing, and special projects
Uphold McKesson’s commitment to compliance, data integrity, and customer trust in all activities
Additional office support as needed with cross-functional office teams
Qualification
Required
Typically requires 5+ years of related experience
Proven experience in a customer service or support role
Proficiency in ACUMAX, SAP, Salesforce or similar CRM platforms is required
Strong communication skills, both verbal and written
Excellent organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
A proactive, solution-oriented mindset with a passion for helping others
Preferred
Associate or bachelor's degree preferred
Benefits
Competitive compensation package
Annual bonus
Long-term incentive opportunities
Company
McKesson
McKesson distributes medical supplies, information technology, and care management products and services.
10001+ employees
H1B Sponsorship
McKesson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (129)
2023 (82)
2022 (142)
2021 (144)
2020 (154)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-11-18IPO
Leadership Team
Brian Tyler
CEO
Jim McAuliffe
CFO
Recent News
2026-01-12
2026-01-06
2026-01-03
Company data provided by crunchbase