OneMain Financial · 1 month ago
Innovation Lab Specialist
DC-Baltimore Area
Full-time
Onsite
Mid Level
$60K/yr - $70K/yr
3+ years expOneMain Financial is building a cutting-edge originations system to enhance customer service and team member experience in the consumer finance industry. The Innovation Lab Specialist will bridge frontline operations and product development, driving operational excellence and ensuring compliance while supporting customers through the loan application process.
CreditFinanceFinancial ServicesInsuranceWealth Management
Responsibilities
Provide feedback and solutions that demonstrates independent judgment, a distinct perspective, and alignment with enterprise goals and compliance standards
Determine the most appropriate methods for communicating information to stakeholders, ensuring clarity, operational relevance, and adherence to regulatory and organizational protocols
Conduct thorough research and present findings that support operational efficiency and compliance, applying sound judgment and broad organizational awareness
Leverage personal expertise and professional insight to cross-reference data and guide informed decisions that enhance process integrity and mitigate risk
Execute responsibilities with a comprehensive understanding of organizational priorities, balancing autonomy with accountability to enterprise standards
Collaborate on the design, refinement, and implementation of efficient, scalable, and compliant processes that support strategic objectives and reduce operational waste
Working closely with operations, product, and project stakeholders to ensure alignment on system capabilities and limitations
Participate in testing prototypes and early system versions
Provide feedback to improve usability and functionality
Assist in developing training materials and documentation. Ensure new systems are easy to understand and use
Promote adoption of new systems and processes
Share insights and experiences through formal and informal channels
Qualification
Required
3-5 years financial services sales experience with proven skills in customer service, loan processing, or sales operations and a track record of meeting or exceeding standards
Proven ability to work independently and cross-functionally
Experience in process improvement and compliance-driven environments
Strong communication and interpersonal skills
Tech-savvy with the ability to learn and adapt to new systems quickly
Detail-oriented with excellent problem-solving abilities
Comfortable providing constructive feedback and collaborating across teams
Benefits
Incentive Program: Annual discretionary bonus
Company
OneMain Financial
OneMain Financial has been offering responsible and transparent loans for over 100 years.
10001+ employees
H1B Sponsorship
OneMain Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.9B2025-03-13Post Ipo Debt· $600M
2024-11-04Post Ipo Debt· $900M
2018-01-04Post Ipo Secondary· $1.4B
Leadership Team
Doug Shulman
Chairman and Chief Executive Officer
Recent News
2026-01-13
2025-11-08
2025-10-29
Company data provided by crunchbase