SONS' INDIA SOFTWARE PVT. LTD. · 1 month ago
BROADBAND INSTALLER
Thomasville, GA
Full-time
Onsite
New Grad, Entry LevelSONS' INDIA SOFTWARE PVT. LTD. is seeking a Broadband Installer to perform installation and maintenance of analog, digital video, and data services for both residential and commercial clients. The role involves troubleshooting, educating customers, and ensuring compliance with safety standards while working in various conditions.
Computer Software
Responsibilities
Performs new cable installations from system feeder tap port to the customer’s equipment interface. This includes aerial / underground drops and inside wiring to customer video, voice and data equipment
Installation and provisioning of high-speed Internet services to new and existing customers via DOCSIS cable modem to include data networking
Installation and provisioning of Voip telephony services to new and existing customers via DOCSIS telephony/data modem interfaced to structured wiring
Provides Level I voice and data support, Troubleshoots cable modem, telephony modem, Ethernet network, OS and CPU equipment
Installs various software and hardware to enable customer Internet access
Troubleshoots and finds drop related problems
Advanced troubleshooting to find and identify system related problems that can be passed along to Line Technicians for repair
Troubleshoot and repair ingress and SNR problems at the customer premise and out to the TAP
Accurately locate and mark underground drops, fiber and coax to prevent damage by other providers when digging
Replaces or rewires house drops or any part thereof when it is necessary to correct drop related problems
Educates customers of proper operation and use of interface equipment. Provides customers with information on company services and costs
Coordinates with scheduling, dispatch, or supervisors on job status, problems encountered and rescheduling requirements
Recovers company equipment from customer’s premises when performing disconnect
Is responsible for the safe care and use of company vehicles, tools and equipment at all times
Performs all duties safely in accordance with Thomasville Utilities safety policies, training and procedures. Reports all hazardous conditions to immediate supervisor for correction
Perform On-call rotation as assigned by supervisor
Perform other duties as assigned by the supervisor
Qualification
Required
Must have a valid driver's license and driving record must meet the requirements outlined in the company's Driver Safety Standards
Must have a high school diploma or GED
Must complete NCTI Installer course to be qualified for the position
Must be physically able to climb poles and/or ladders and be able to perform work at heights
Must be able to lift, carry and handle ladders and weights up to 90 pounds
Must always meet Thomasville Utilities standards of appearance and demeanor
Must work well with other company employees to provide excellent customer service
Must maintain excellent relationships with customers to create and maintain a high level of customer satisfaction with the company and its services
Company
SONS' INDIA SOFTWARE PVT. LTD.
Sons India Software has India’s largest team of experienced SAP consultants and the team’s diverse skills base in a range of technical specialties means we can offer seamless, end-to-end service.
Founded in 2000
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase