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FirstLight Home Care · 1 month ago

Administrator / Care Coordinator

Miami, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

FirstLight Home Care is dedicated to providing exceptional home care services and is currently seeking an Administrator / Care Coordinator. This role involves managing quality caregivers and ensuring the safe delivery of home care services, as well as overseeing the overall operations and services of the company.

Health Care

Responsibilities

Manage day-to-day office and field operations to ensure quality assurance of services

Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes

Perform initial caregiver introductions, and on-going coordination and supervision of client services

Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs

Supervise and coach caregivers and conduct performance appraisals

Complete appropriate visit records on time and according to policy

Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed

Stay current with changing technology, including software programs

Uphold, support, and promote all company policies and procedures

Qualification

Home Care experienceManagement experienceMicrosoft OfficeScheduling softwareOrganizational skillsCommunication skillsInterpersonal skillsLeadership skillsReport writingCritical thinking

Required

Associate degree (A. A.) or equivalent from a two-year college or technical school

Home Care experience

Proficient skills in Microsoft Office and or Google Suite and scheduling software required

Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image

Must possess and maintain a Valid Driver's License and maintain adequate auto insurance

Ability to write reports and business correspondence

Ability to effectively present information and respond to questions from team members, clients, customers, and the general public

Ability to evaluate situations and make complex decisions using critical thinking and reasoning