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TeamBuilder · 1 month ago

Project Manager (Implementation)

United States

Full-time

Remote

Mid, Senior Level

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. As a Project Manager within our PMO, you will own complex implementation projects while driving strategic PMO initiatives that ensure operational excellence across the customer lifecycle.

Health CareHuman ResourcesSaaSSchedulingSoftware

Responsibilities

Lead planning, execution, and delivery of complex SaaS implementations from kickoff through go-live

Manage multiple projects simultaneously, ensuring alignment with client requirements, timelines, and regulatory standards

Develop detailed project plans, schedules, and budgets; manage master working plans for all internal activities related to data, configurations, and risk mitigation

Ensure projects are delivered on time, within scope, and aligned with client requirements and regulatory standards

Collaborate with cross-functional teams and third-party vendors to ensure seamless coordination and integration

Serve as the primary point of contact for key clients during implementation, translating business needs into actionable plans

Proactively capture implementation milestones and lessons learned to iterate and provide recommendations for ongoing process improvement

Support the development and refinement of PMO playbooks and operational guardrails to ensure predictable, repeatable implementations

Assist with client training through use of our LMS and respond to ongoing user requests/issues

Ensure LMS is kept up to date with new TeamBuilder features and processes

Establish expectations and communicate project status and milestones to stakeholders through regular reports and meetings

Serve as a trusted liaison between technical teams, departmental leaders, and client stakeholders, translating business requirements into actionable plans

Manage client success and key account implementations, driving satisfaction and measurable ROI

Support change management strategies, including training, communications, and stakeholder engagement, to ensure successful user adoption and minimize disruption

Contribute to the creation and deployment of scalable training programs, user guides, and documentation for end-users

Qualification

SaaS ImplementationProcess OptimizationProject ManagementHealthcare KnowledgeCross-functional CollaborationChange ManagementStakeholder ManagementLeadership