Intuit · 1 month ago
Manager, Retail Operations - TurboTax
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
$43.50/hr - $59/hr
3+ years expIntuit is a company that provides tax preparation solutions through TurboTax. The TurboTax Retail Location Manager will lead a team in delivering exceptional customer service and operational excellence at a local tax preparation center, while also engaging with the community and ensuring effective store operations.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Provide ongoing coaching and mentorship to develop team skills and confidence
Deliver constructive feedback and recognition that drives engagement and performance
Conduct performance reviews and set clear, motivating goals for each team member
Foster a collaborative, high-energy culture where employees feel valued, supported, and inspired to deliver their best work
Ensure exceptional customer service and smooth customer journeys, from initial greetings by Concierges to Local Tax Experts’ filing support
Personally handle escalated customer concerns and ensure swift resolution
Monitor and analyze customer feedback to enhance the store experience and implement continuous improvements
Oversee all store operations, including scheduling, facility compliance, and technology troubleshooting
Ensure adherence to company policies, security standards, and regulatory requirements
Maintain an organized and welcoming store environment to facilitate efficient operations and an exceptional customer experience
Own and manage the store’s P&L and key performance indicators (revenue, funnel conversion, operational efficiency, customer satisfaction
Analyze store-level customer feedback to identify service improvement opportunities and enhance the customer journey
Partner with corporate leadership to implement innovative strategies for revenue growth and operational excellence
Advocate for the store as a trusted, valuable community resource
Develop strong relationships within the local community to promote the TurboTax brand and establish the store as an accessible financial help center
Participate in local events or networking opportunities to attract and retain customers
Leverage your deep understanding of taxes to personally support customer filings during peak periods or when team support is required
Guide Local Tax Experts through complex tax questions, leveraging your knowledge and expertise to ensure accurate, compliant filings
Qualification
Required
3+ years in retail management, service industry leadership, or customer-facing leadership roles
Prior experience as a people manager
Proven success managing KPIs and achieving operational benchmarks
Experience handling escalated customer complaints and delivering successful resolutions
Strong ability to inspire, engage, and develop a team of tax professionals and customer support staff
Passionate about delivering 'wow' experiences to customers and fostering loyalty
Strong command of store operations, including inventory, scheduling, and compliance
Quick decision-making ability, with the agility to address challenges in real time
Skilled in using data to assess performance, identify trends, and make informed decisions
Clear verbal and written communication skills, with the ability to collaborate across all levels (team, peers, corporate)
Experience building rapport and credibility within a community to boost presence and trust
Strong grasp of platforms like Microsoft Office, scheduling tools, and reporting software
Preferred
Extensive prior experience preparing individual returns
Active credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws is a plus
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-09
Small Business Trends
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