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Braven · 1 day ago

Senior Coordinator, Program Operations

New York, NY

Full-time

Hybrid

Mid, Senior Level

$52K/yr - $65K/yr

1+ years exp

Braven is a nonprofit organization aiming to support 80,000-100,000 Fellows over the next decade. They are hiring a Senior Coordinator, Program Operations to assist in the logistics and administrative support for their Leadership & Career Accelerator course, primarily working with the New York City team and Higher Education Partners.

EducationHigher EducationNon Profit

No H1B

Responsibilities

Prepare weekly Fellow communications using the Weekly Email Fellow Templates, ensuring accurate links and inclusion of all region-specific announcements

Prepare weekly Leadership Coach (LC) communications using the Weekly Email LC Templates, ensuring accurate links and inclusion of all region-specific announcements

Prepare cohort discussion board threads in the course

Support discussion board management in the course

Manage site inbox (using regional inbox templates as needed)

Student support and intervention - assist in the process by reviewing case note completion weekly and data analysis to identify trends

Review the grader playbook data weekly to identify trends at the site

Assign weekly LC subs and share the weekly coverage report

Serve as a substitute LC as needed (last option)

Coordinate in-person Learning Lab logistics, including space, materials, food, and other logistics

Support with weekly Learning Lab execution and breakout room management

Ensure Learning Lab (LL) decks are accessible (i.e., creating PDFs, utilizing software like Grackle)

Reconcile weekly Learning Lab attendance for Fellows and publish in the course

Maintain Google Calendar for the site

Support with the weekly Learning Lab observation schedule and observations

Project management of the Jira Accelerator Execution Project

Provide planning, execution, and on-site support for virtual and in-person Fellow recruitment events, including but not limited to information sessions, tabling, and relationship-building with recruitment partners

Execute and/or assist with ad-hoc program-related projects and tasks

Provide planning, execution, and on-site support for partner engagements (i.e., summer engagements with partners, etc.)

Other duties as assigned

Qualification

Microsoft Suite proficiencyG-Suite proficiencyProject managementSalesforce experienceJira experienceCanva experienceCustomer serviceInterpersonal communicationCritical thinkingOrganizational skills

Required

Bachelor's Degree

Authorized to work in the U.S

Ability to work in-person in the New York City area and at the City College of New York City (CCNY) campus or other college campuses as needed at least 3 days per week

Travel to 2-3 events per semester in the surrounding New York City area

Travel 2-3 times per year for Braven-wide trainings and convenings

Some nights and weekends are scheduled to accommodate Learning Labs and other campus-related activities as needed. Learning Lab schedules may vary from semester to semester

Physical requirements include lifting and carrying up to 20-50 pounds for various events (tabling, presentations, etc.)

Preferred

1-3 years of administrative experience

Extraordinary organization skills and attention to detail

Strong customer service ethic with the ability to proactively anticipate questions and concerns

Strong critical thinking, written, and interpersonal communication skills are necessary

Ability to manage multiple projects concurrently and independently

Proficiency in Microsoft Suite applications (Outlook, Word, Excel, PowerPoint), G-Suite (Google Drive, Google Docs, Google Forms, Google Sheets, and Gmail)

Experience in Salesforce, Canva, Jira, Zoom, and Expensify

Exemplification of Braven's core values

Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population

Benefits

Unlimited vacation time in addition to org-wide holidays and three team-wide, week-long shutdowns in Spring, Summer, and Winter (this is a minimum of 24 days per year)

$25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health

Match of your 401K contribution up to 5% of your base annual salary, starting in your first full month

Coverage of 85% of the health insurance premium for employees and dependents

12 weeks of paid parental leave