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Dean Dorton · 1 month ago

Systems Engineer – Technology Consultant

Louisville, Kentucky

Full-time

Hybrid

Mid Level

Dean Dorton is one of the largest advisory firms in the United States, dedicated to helping clients succeed through technology consulting services. The Systems Engineer – Technology Consultant will partner with clients to maintain technology environments and provide exceptional customer service while managing projects and ensuring compliance with client agreements.

Accounting

Comp. & Benefits

Responsibilities

Partnering with clients to ensure fully functioning technology environments (maintain server, network, end-user devices, etc.)

Providing white-glove customer service through professional communication and follow-up

Using knowledge base, support tools, and resources to effectively research and troubleshoot IT problems

Effectively leveraging specialized support teams for advanced troubleshooting and specialized projects

Partnering with the technology team and leadership to ensure compliance with established client agreements

Managing and prioritizing clients and projects while establishing/maintaining strong relationships with all teams you serve

Qualification

Windows ServerActive DirectoryMicrosoft 365BackupDisaster RecoveryVirtualization platformsNetworkRoutingAnalytical skillsMulti-taskingPrioritizationVerbal communicationWritten communicationProblem-solving skillsAttention to detail