Chainguard · 1 day ago
Senior Technical Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$128K/yr - $140K/yr
5+ years expChainguard is the secure foundation for software development and deployment, helping organizations eliminate threats in their software supply chains. They are seeking a Senior Technical Support Engineer to manage complex customer issues, engage with the Engineering team, and ensure excellent customer communication.
Cloud SecurityDeveloper ToolsEnterprise SoftwareOpen SourceSecurity
Responsibilities
Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images
Escalate wisely: Engage the Engineering team when things get spicy
Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed
Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans
Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix
Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution
Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams
Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick
Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support
Qualification
Required
5+ years supporting enterprise customers with a confident, calm approach
3+ years under your belt with Linux, Docker and Kubernetes
Deliver top-tier customer experiences with stellar written and verbal communication
Cross-functional harmony maker supporting teams across Engineering, Customer Success, and more
Comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source
Experience with AWS, Azure, or GCP; AWS EKS experience is a plus
Hold a bachelor's degree (STEM preferred) or have equivalent battle scars from the real world
Preferred
Extra kudos if you've flirted with security frameworks, software supply chain security, or vulnerability scanning
Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut
Startup experience? Even better. You've navigated fast lanes before
A curious soul who learns faster than a caffeinated squirrel
Benefits
Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
Company
Chainguard
Chainguard is a cloud-native development platform that provides low-to-zero CVE container images for building and running applications.
201-500 employees
H1B Sponsorship
Chainguard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$892MKey Investors
General CatalystSpark CapitalSequoia Capital
2025-10-23Debt Financing· $280M
2025-04-23Series D· $356M
2024-07-25Series C· $140M
Leadership Team
Dan Lorenc
Founder/CEO
Kim Lewandowski
Founder/Product
Recent News
2025-12-18
2025-12-17
Company data provided by crunchbase