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Placemakr · 1 month ago

Property Operations Coordinator

Huntsville, AL

Full-time

Onsite

Entry Level

$24.75/hr - $24.75/hr

1+ years exp

Placemakr is a company that combines apartment living, vacation rentals, and hotel stays to create unique guest experiences. As a Property Operations Coordinator, you will support property leadership and team members by executing administrative and operational tasks while ensuring exceptional service for guests and residents.

HospitalityProperty ManagementReal Estate

No H1B

Responsibilities

Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider

Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment

Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations

Spend 100% of your time playing an active role in the day-to-day operations of your property, including providing administrative and operational support to your leadership, front of house and back of house teams, to maintain operational excellence

Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, and consistently positive customer reviews

Effectively resolve escalated guest and team member issues with autonomy, exercising exceptional judgement and decision-making skills

Support the front of house operations by being a hands-on, service-focused team member at the front desk and addressing any operational or guest-facing issues (as called for by the needs of the business)

Support the back of house operations by inspecting rooms, creating housekeeping boards or delivering on inventory-related tasks (as called for by the needs of the business)

Support your property and department leaders with creating and communicating schedules, addressing time-clock issues, collecting missed punch forms and delivering on operational, administrative or budgetary duties and efficiencies, as assigned

Provide support to property and department leaders with the inventory and ordering process for all property supplies including, but not limited to, room amenities, housekeeping supplies, business cards, pin cards, administrative supplies, and approved property signage

Additional duties and responsibilities, as assigned

Qualification

Hospitality managementClient-service experienceAdministrative supportMicrosoft OfficeProperty management systemsOrganizational skillsTime-management skillsProblem-solving skillsCommunication skills

Required

Bachelor's degree in hospitality, management, business administration or related field or commensurate experience in lieu of a degree

1+ years in a client-service work environment and/or 1+ years in an administrative or operations support-focused role

Experience with basic office tools and systems such as Microsoft Office (including Word, Excel and PowerPoint)

Demonstrated ability to multi-task and prioritize tasks effectively based on competing levels of urgency

Exceptional organizational and time-management skills

Problem-solver and skilled communicator

Embodiment of Placemakr's Property Team Mission of Customer, Consistency and Community (Norms)

Ability to lead by example and embody the core values of Placemakr: You Own It. You Make It Better. You Treat People Right

Ability to stand, sit, or walk for an extended time and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)

Open availability for scheduling including nights, weekends and holidays

Legally authorized to work in the United States and meet age requirements of 18 years or older

Preferred

Previous experience in a property management or point of sale system

Benefits

Generous monthly bonus program of up to $500/month

Company stock options

401k + 4% employer matching program

Medical, Vision & Dental Insurance plan options

Flexible Spending Account & Health Savings Account options

15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!

PTO increases to 20 days per year after 2.5 years of employment

Enjoy a paid day off for your birthday to celebrate your day, your way!

Paid Parental Leave

Paid Life Insurance

Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all

Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)

Exclusive, Placemakr-branded swag through our Placemakr Stars Program

Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday

Plus, discounts to stay at select Placemakr properties all over the US