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Citi · 2 weeks ago

Cash and Trade Processing Lead Analyst

Newark, DE

Full-time

Onsite

Mid, Senior Level

$103K/yr - $155K/yr

Citi is a global bank that provides a variety of financial services. The Cash and Trade Processing Lead Analyst will support Public Sector leadership, manage project deliverables, and coordinate efforts across various operational areas to enhance service delivery for government clients.

BankingFinanceFinancial Services

No H1B

U.S. Citizen Only

Responsibilities

Create project justification, business case, scope, FTE and financial requirements

Develop and managing project plans pre/during/post

Draft and/or review business requirements/SOW with internal and external stakeholders

Create KPIs to measure impact of project post implementation to expected outcomes, coordinate efforts to resolve any issues

Lead meetings and leading groups to resolution on identified issues/concerns

Coordinate project meetings with clients, operational and technical areas, internal business partners and vendors

Data collection, time and motion studies, impact analysis

Work with our Product partners on process changes impacting staffing and/or overall expense of our business

Ability to strategize and analyze the impact of a change to the operation from a people, process, compliance and client impact

Identify and manage risk, minimizing the outcome and escalating where appropriate

Manage interdependencies to ensure success of the project

Participate in the successful roll-out of processes from testing to production

Develop and coordinate operational readiness plans, including training and procedural updates based on process changes

Face off with key internal and client stakeholders serving as the project engagement lead

Run steering committee meetings; drafting agenda, status update deck and providing key milestone updates

Develop and maintain governance over specific ongoing custodial processes, as deemed appropriate, once project is BAU

Participate in strategy, planning and Senior Management meetings

Capacity Plan development and deployment

Metrics, Dashboard, and Scorecard generation and monitoring. Collaborate with department managers to provide Week-Over-Week, Month-Over-Month, and Year-over-Year variance details

Big Data usage to provide insight into process efficiencies, automation, and KPI tracking

Develop and maintain strong working relationships with peer-level stakeholders across the business, both on-site and cross-site, so all contribute to the effective operation of the business unit

Recognize the value of our people: Value their differences; help them grow and develop; tap their full potential; treat everyone with respect and dignity

Participate in Audit preparation and review processes

Ensure adherence to all departmental policies, client requirements, and compliance guidelines within a strictly regulated environment

Collaborate across sites and businesses through leadership and active participation in site-wide and cross-site Task Forces, councils and projects

Lead and actively participate in People Strategy efforts across shifts and sites

Serve as backup for VP Operations Manager’s as needed

Serve as deputy for the Transaction Services Group Manager as needed

Qualification

Process improvementChange managementProject managementLean/Six SigmaData analysisAdvanced MS OfficeInterpersonal skillsEmotional intelligenceCommunication skillsOrganizational skills

Required

Flexibility to support 24X7 operation; primarily working 1st shift hours

Extended hours and off-shift hours may be required to complete job requirements

A demonstrated history of strong interpersonal and collaboration skills, and positive peer engagement experience in a diverse environment

Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment

Must have strong attention to detail and solid time management and organizational skills

Critical thinking ability at both the strategic and tactical level

Ability to quickly grasp operational processes and understand training requirements

Strong 'influence management' skills

Practices 'Emotional Intelligence', or the capacity to recognize, control, and express your own emotions while being empathetic to the emotions of others

Excellent written and verbal communication skills, across diverse audiences and management levels

Change Agent; can manage change with proactive communication and positive intent

Ability to provide leadership in a fast-paced, changing environment

Highly PC literate

Advanced use of MS Office suite; Project, Access, Excel, Visio, PowerPoint and Word

Excellent organizational management skills; ability to manage deliverables on multiple projects simultaneously

US Citizenship or Permanent Residency (green card) is a prerequisite for this position

Must pass an extensive background check (renewed every 5 years)