DMA - DuCharme, McMillen & Associates, Inc. · 2 weeks ago
Associate Software Support
Fort Wayne, IN
Full-time
Hybrid
New Grad, Entry LevelDMA - DuCharme, McMillen & Associates, Inc. is an employee-owned company focused on work/life balance and employee wellness. The Associate Support Specialist will be responsible for providing client support, maintaining and enhancing software solutions, and assisting with process optimization.
Accounting
No H1B
Responsibilities
Provide first level client support of assigned software solutions
Contact clients to provide clear, written instructions in addition to logging a description of the incident or issue for our resolutions team; Use appropriate communication channel based on issue complexity documenting results in JIRA
Diagnose and triage issues with software; determine and document root cause
Maintain and enhance existing software solutions
Aid in developing and documenting potential solutions to a given issue
Assist with preparation of functional and technical documentation
Participate in code reviews and release & sprint planning sessions
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Computer Technology, or related field; will substitute equivalent combination of work experience and schooling
Knowledge of relational databases and object-relational mapping concepts
Understanding of the software development life cycle; agile methodology
Intermediate verbal and written communication skills; excellent listening skills
Intermediate organizational skills; ability to handle multiple projects
Basic troubleshooting skills
Preferred
Familiarity with professional programming
Familiarity with HTML, JavaScript, ASP.Net, C#, MVC, SQL etc
Benefits
Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
Company paid parental leave
Generous time off package
Multiple benefit plans, eligibility begins on day one of employment
Culturally focused on work/life balance, mental health, and the overall wellness of our employees
Company
DMA - DuCharme, McMillen & Associates, Inc.
Great Place to Work® Certified™ DMA, a proudly employee-owned company, has been solving corporate tax challenges for its clients since 1972.
Founded in 1972
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Hutmacher
President and Chief Executive Officer
Roger Weitkamp
Chief Administrative Officer, General Counsel, and Corporate Secretary
Recent News
2023-12-23
Company data provided by crunchbase