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Zscaler · 2 days ago

Technical Writer

San Jose, CA

Full-time

Hybrid

Mid Level

$88K/yr - $125K/yr

3+ years exp

Zscaler is a leader in cloud security, dedicated to accelerating digital transformation for its customers. The company is seeking an experienced Technical Writer to create clear and effective documentation, collaborate with various teams, and enhance user experience through high-quality content.

Cloud SecurityCyber SecurityEnterprise SoftwareSecurity

No H1B

U.S. Citizen Only

Hiring Manager

Corinne Mullen

Responsibilities

Translating technical information into clear, concise, and effective documentation for both technical and non-technical audiences

Delivering high-quality post-sales content like online documentation and release notes, alongside UI text such as tooltips, labels, and error messages

Integrating graphics and illustrations to improve the quality and usability of documentation

Collaborating cross-functionally with SMEs in Engineering, Field Support, Sales, Training, and Product Marketing groups

Assisting in defining documentation standards, style, and terminology to enhance user experience

Qualification

JIRAConfluenceTechnical writingHTML5/CSSCloud securityAnalytic skillsOrganizational skillsCollaboration

Required

3+ years of experience in technical writing

U.S. citizenship (required due to customer assignments) and a Bachelor's degree in technical writing, communications, or a related field

Hands-on experience with JIRA and/or Confluence

Excellent oral, written, analytic, and organizational skills

Ability to think and write in context with the target audience

Preferred

Experience in writing online help, knowledge base articles, and working in Agile environments

Familiarity with network and/or cloud security, web-based or mobile products

Hands-on experience with HTML5/CSS

Benefits

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Company

Zscaler

Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud.

Founded in 2008

San Jose, California, USA

5001-10000 employees

https://www.zscaler.com

Funding

Current Stage

Public Company

Total Funding

$1.67B

Key Investors

TPG GrowthLightspeed Venture Partners

2025-07-01Post Ipo Debt· $1.5B

2024-04-23Post Ipo Equity· $22.7M

2018-03-16IPO

Leadership Team

Jay Chaudhry

CEO, Chairman & Founder

Hemant Dabke

Area Vice President

Recent News

GlobeNewswire

Zscaler Appoints Sunil Frida as Chief Marketing Officer to Drive Next Phase of Global Growth

2026-01-06

MarketScreener

Zscaler appoints Sunil Frida as chief marketing officer to drive next phase of global growth

2026-01-06

thefly.com

Zscaler appoints Sunil Frida as chief marketing officer

2026-01-06

Company data provided by crunchbase