North Mississippi Health Services · 1 month ago
Installation Specialist, ITS Technical Systems Operations
Tupelo, MS
Full-time
Onsite
Entry Level
3+ years expNorth Mississippi Health Services is seeking an Installation Specialist responsible for administering and supporting end users to resolve issues related to devices and software. The role involves providing customer service, installing end user devices, evaluating user needs, and maintaining system updates.
Hospital & Health Care
Responsibilities
Provides customer service and support to all users of end user devices and software
Responsible for complex end user support and desktop PC maintenance, troubleshooting, updates and network connectivity
Timely and accurately installs end user devices and software including upgrades and enhancements
Evaluates needs of user departments and recommends hardware and software solutions
Conducts problem-solving research
Stays abreast of current advances/updates in technology
Maintains database of system changes and revisions
Adheres to NMHS/NMMC Policies/Procedures/Guidelines
Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues
Ability to provide end user support in an accurate, efficient, and effective manner
Ability to install, configure, troubleshoot and support current and past Microsoft Windows clients
Ability to stay up to date with current technological advances/changes
Ability to accurately and effectively respond to customer complaints
Ability to test software/hardware and offer accurate/efficient suggestions for implementation
Ability to accurately and effectively communicate to users, vendors, and other NMHS staff
Qualification
Required
Associate's Degree in Computer Science
High School Diploma or GED Equivalent will accept High School Diploma with 4 additional years of experience beyond the required number of years
Valid state issued driver's license and good driving record; required only if hired as an onsite technician, not required for remote/telephone only support
Minimum of 3 years' experience in configuring, troubleshooting, installing, and maintenance of software and computer system
Operational knowledge of end user devices and related equipment
Demonstrated knowledge of hardware and networking basics
Working knowledge of mobile device support and maintenance
Excellent organizational and communication (written and verbal) skills
Excellent interpersonal skills
Implements, configures, and troubleshoots the PC systems and software for NMHS
Works independently with little direction
Plans and organizes tasks
Establishes and maintains cooperative and effective working relationships with others
Maintains current knowledge of technological advances in the field
Must have extensive contact with: Customer Service Center/End User Devices Manager, Customer Service Center Supervisor, End User Device Specialists, Leadership, Management, external partners, and other IT Staff
Must have excellent written and verbal communication skills
Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve
Preferred
Bachelor's Degree
Company
North Mississippi Health Services
North Mississippi Health Services is a large rural health care system with state-of-the-art facilities in Mississippi and Alabama.
5001-10000 employees
H1B Sponsorship
North Mississippi Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
John West
Chief Technology Officer
Kelvin Monroe
CFO - Community Hospitals
Company data provided by crunchbase