Case Western Reserve University · 1 month ago
Department Administrator, University Parking
Cleveland, OH
Full-time
Hybrid
Senior Level
$23.68/hr - $23.68/hr
5+ years expCase Western Reserve University is committed to providing excellent services in parking and transportation operations. The Department Administrator will support the Director in managing parking spaces and shuttle services, ensuring compliance with policies, and maintaining high customer satisfaction.
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Responsibilities
Lead the development and execution of operational strategies for parking and transportation services, ensuring alignment with university-wide initiatives. Collaborate closely with the Director to translate strategic goals into action plans that enhance service delivery across parking garages, surface lots, and shuttle services. Oversee daily operations to maintain seamless traffic flow, effective enforcement, and optimal use of parking systems and resources. Monitor maintenance schedules and ensure the infrastructure remains in excellent condition
Provide strategic input into fee structures and financial planning to promote long-term sustainability of the parking program
Develop, implement, and enforce policies governing parking operations, revenue control, citation issuance, and transportation logistics. Work with the Director to review and refine procedures based on audits, customer feedback, and industry best practices. Ensure full compliance with university standards and regulatory requirements and contribute to continuous improvement efforts through policy updates and enforcement strategies
Provide administrative leadership to various teams including parking enforcement personnel, shuttle drivers, and maintenance staff. Supervise training programs, performance evaluations, and workforce planning to ensure team members are equipped to deliver exceptional service. Foster a collaborative environment that values integrity and professional growth
Direct the planning and execution of parking logistics for major campus events, including performances at venues such as the Maltz Performing Arts Center and Severance Hall. Serve as the primary decision-maker for event-related transportation operations, overseeing staffing, signage, traffic control, and space allocation to ensure smooth and efficient event support
Serve as a senior liaison to students, faculty, staff, and external partners, managing inquiries and resolving escalated issues promptly. Monitor feedback trends and lead initiatives to enhance service quality and responsiveness. Maintain high standards of customer service and ensure that all interactions reflect the university's commitment to excellence
Conduct operational audits to evaluate facility functionality, equipment maintenance, and parking system utilization. Prepare audit reports and implement improvements based on findings. Monitor key performance indicators and service benchmarks to drive continuous improvement and ensure compliance with university policies and regulatory standards
Represent the Director in meetings and strategic planning sessions with university departments, contractors, and city officials. Lead cross-functional initiatives and partnerships that support the advancement of parking and transportation services. Communicate effectively with internal and external stakeholders to promote collaboration and strategic alignment
Qualification
Required
Bachelor's degree in Business Administration, Management, or a related field required
At least 5 years of experience in parking and transportation operations, or related administrative roles, preferably within a higher education or urban environment
Experience in managing large teams and complex budgets is preferred
Strong organizational, analytical, and problem-solving skills
Proficiency with Microsoft Office Suite and familiarity with parking management software
Excellent written and verbal communication abilities
Ability to manage multiple priorities and work efficiently in a fast-paced, dynamic environment
Understanding of parking and transportation technology and best practices
Proven ability to lead and support cross-functional teams
Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest
Ability to meet consistent attendance
Ability to interact with colleagues, supervisors, and customers face to face
Benefits
Excellent healthcare
Retirement plans
Tuition assistance
Paid time off
Winter recess
Company
Case Western Reserve University
Case Western Reserve University is among the nation's leading research institutions.
5001-10000 employees
H1B Sponsorship
Case Western Reserve University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (103)
2023 (114)
2022 (123)
2021 (86)
2020 (134)
Funding
Current Stage
Late StageTotal Funding
$1.17M2015-10-12Grant· $1.17M
Leadership Team
Caden Kacmarynski
Co-Founder and President - Case Quantum Computing
Christine Kush
Associate Dean, Corporate Partnerships and Executive Education
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