ICP · 1 month ago
Customer Care Representative - Andover
Andover, MA
Full-time
Onsite
New Grad, Entry LevelICP Group is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants. They are seeking a Customer Care Representative to provide exceptional customer service and support the Marketing team, helping to reposition the Customer Service Department as a revenue driver.
Information Technology
Responsibilities
Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers
Accurately enter all received orders and communicate any exceptions to customers
Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status
Process Return Material Authorizations and Credits
Maintain account relationships with key decision-makers at dealer accounts
Create and assemble marketing materials for Sales Representatives
Proof/edit documents as assigned
Complete other duties as assigned
Qualification
Required
Experience in a customer service role
Strong communication skills
Experience with entering data and looking up data within an ERP system
Preferred
Retail Industry experience is a plus!
Benefits
Excellent compensation
Benefits
Company
ICP
ICP, Inc. is a recognized industry leader in IT product, deployment, integration, and support services.
Founded in 1982
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michelle Fabozzi
CEO
louis esposito
CIO
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