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Infor · 1 month ago

Corporate Operations Director - Product Adoption

Dallas, TX

Full-time

Hybrid

Director/Executive

Infor is a global leader in business cloud software products for industry-specific markets. The Corporate Operations Director will coordinate and manage the overall SaaS Adoption Program, ensuring clarity and execution excellence across teams while bridging the gap between vision and operational execution.

Information and Communications Technology (ICT)Information ServicesManufacturingSoftware

Work & Life Balance

No H1B

Responsibilities

Drive clarity on vision, priorities, and outcomes ensuring alignment to SaaS adoption goals

Support the SaaS Adoption Experience Leader in planning, organizing, and tracking program activities across multiple workstreams, including product intelligence, scaled adoption, value measurement, etc

Develop and maintain program documentation, including project plans, roadmaps, and deliverables to ensure successful execution of adoption program

Design, orchestrate, and facilitate cross-functional collaboration and communication among teams such as Product, Customer Success, Enablement, and Analytics

Coordinate program teams and build collaborative relationships with key stakeholders, including execuImplement and monitor program controls to ensure reliability, scalability, and quality of SaaS adoption initiatives

Support knowledge sharing and team coordination to strengthen execution discipline and collaboration across teams, and especially to ensure alignment, dependencies, and risks across other corporate priorities

Qualification

Program managementSaaS expertiseStakeholder engagementProject management toolsChange managementCustomer success methodologiesDigital automationProduct managementCross-functional collaboration

Required

Experience in program & project management, program governance focused on SaaS customer engagement and solution adoption

Experience communicating, presenting, and influencing; able to engage and align stakeholders, including senior leaders, without direct supervisory authority

Experience developing and interpreting enterprise SaaS business models, customer value drivers, and how cross-functional teams collaborate to deliver business outcomes

Experience in project management and change management methodologies and tools (ClickUp, Microsoft Suite, etc.)

Experience coordinating cross-functional teams and managing stakeholder relationships

Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future

Travel <25%