Radiance Marketing ยท 1 month ago
Customer Service Representative (CSR)! APPLY NOW!
New York, NY 10036
Full-time
Onsite
Entry Level
$25/hr - $25/hr
1+ years expRadiance Marketing is a Marketing, Sales, and Brand Development firm located in Midtown Manhattan. They are seeking a reliable and customer-focused Customer Service Representative (CSR) to handle customer inquiries, resolve issues, and ensure high levels of satisfaction.
Business Consulting and Services
Responsibilities
Respond to customer inquiries via phone, email, chat, or social media
Resolve customer issues promptly and professionally
Process orders, returns, exchanges, and service requests
Maintain accurate records of customer interactions and transactions
Follow up with customers to ensure satisfaction and issue resolution
Collaborate with internal teams to find solutions to customer problems
Stay up to date on product knowledge, company policies, and procedures
Qualification
Required
High school diploma or equivalent
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Empathetic, patient, and solutions-driven mindset
Proficient with computers and CRM or call center systems
Preferred
1+ year of customer service experience preferred
college degree a plus
Benefits
Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
Company
Radiance Marketing
Here at the Radiance Marketing, our focus is on opportunity; opportunity for our clients, for our team and for our company as a whole.
Times Square, NY
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase