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Harbor Care · 2 months ago

Program Manager – Veterans - Grant Per Diem Program (GPD)

Nashua, NH

Full-time

Onsite

Mid, Senior Level

3+ years exp

Harbor Care is an innovative health and human services non-profit organization that provides various services to support military veterans and homeless populations. They are seeking a Program Manager to oversee the Veterans Grants Per Diem transitional housing program, ensuring compliance, managing daily operations, and leading a team to support veterans effectively.

Health Care

Responsibilities

Ensure full compliance with VA GPD regulations, internal policies, and applicable federal/state laws

Oversee daily operations of three transitional housing sites, ensuring consistent, high-quality service delivery

Monitor program outcomes and conduct regular quality assurance reviews, internal audits, and site visits

Coordinate with VA GPD liaison(s), prepare for inspections and evaluations, and manage timely, accurate reporting

Maintain thorough documentation in client records and data systems in alignment with HUD and VA requirements

Supervise, mentor, and support case managers and residential staff

Conduct regular team meetings, performance evaluations, and professional development sessions

Foster a trauma-informed, Veteran-centered culture among team members

Provide coverage and leadership support for other program managers as needed

Offer 1:1 support to Veterans when appropriate, especially in crisis or complex cases

Assist staff with client service planning, crisis de-escalation, and connection to wraparound services

Promote individualized goal setting with Veterans around housing stability, employment, recovery, and wellness

Serve as a primary liaison to VA, HUD, housing authorities, service partners, and other community stakeholders

Participate in coordinated entry meetings, community coalitions, and other relevant external forums

Represent Harbor Care and the GPD program professionally in public and partnership settings

Oversees and helps to develop the activities of all the Grant Per Diem programs within Harbor Care, in alignment with Harbor Care policies and procedures and grant requirements

Input into human resource matters, budget input and management

The Program Manager will advocate for our Veterans and their needs

The Program Manager will also work collaboratively with staff to ensure that all Harbor Care services are provided and developed with a high level of quality and efficiency

In collaboration with Case Managers, work on goals to end Veteran homelessness in New Hampshire through collaboration with all other Veterans Services Programs throughout Harbor Care

This position will directly oversee the following program: GPD Transitional Housing Program

Works under the supervision of and reports regularly to the Director of Veterans Services

Ensures the safety of the staff, residents, and the facility

Familiar with HMIS and the process of inputting data, updating data as needed

Provides coverage in the facility in the event of residential staff absences

Monitor the implementation of the residential service plans and services for program residents

Works closely with VA GPD Liaison to ensure Veterans entering the program are properly screened

Communicates regularly with GPD Case Managers to assure coordination of services and compliance

Monitors the quality of all resident files and progress, and completes related documents

Oversees all monitoring by funders for the facilities

Oversees and facilitates entrances and exits from the program

Participates in the employment process and provides staff scheduling and routing assessment of staff performance

Develops and complements routine management reports and dashboards

Aids in the completion of program administrative tasks

Performs any necessary computer related activities

Manages the facility and related finances and record

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality

Provide leadership in agency wide clinical and programmatic planning with VA Liaison Support

Work collaboratively with the local COC’s to ensure GPD is supported in the community efforts to end Veteran Homelessness

Coordinate programming with partner agencies, such as other non-profits, local, state, and federal

Present to large groups of people and organizations (virtually and face-to-face)

Participate in organizational meetings and committees

Deliver presentations and trainings to a diverse group of professionals

Travel to Harbor Care facilities across New Hampshire as needed

May be assigned other duties as needed

Establishes an environment of teamwork and open communication

Oversees the day-to-day efficient operations of the GPD programs under the scope of this role

Provides direction and oversight to staff by coaching and mentoring to achieve department objectives in the delivery of services to Harbor Care staff and clients

In collaboration with case managers, ensures all transitional facilities have appropriate staffing coverage

Reinforces and communicates performance expectations and monitors compliance with performance standards

Sets realistic goals for staff to maximize productivity

Recognizes the merit of continuing education and encourages attendance at appropriate educational opportunities. Creates opportunities for employee participation in staff development

Facilitates the resolution of staff grievances and complaints with support from the Compliance Department

Participates in Quality Assurance and Performance Improvement activities in Harbor Care

Ensures compliance with OSHA and other safety regulations

Adhere in compliance to all HIPAA rules and regulations

Ensures that department operations follow state and federal regulations

Assists with adverse event Root Cause Analysis as indicated

In collaboration with the CFO and program managers, develop and manage the operational and/or grant budgets for the departments

Consult with other program managers in the development of grant budgets as needed

Tracks trends and make recommendations on cost savings opportunities

Qualification

Program ManagementVeteran Services ExperienceBehavioral Health KnowledgeCrisis ManagementSupervisory ExperienceCommunity CollaborationQuality AssurancePublic SpeakingCultural CompetenceCommunication SkillsOrganizational SkillsProblem-Solving SkillsTeam Leadership