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First State Bank Nebraska · 1 month ago

Customer Service Representative (CSR) Floater

Waverly, NE

Full-time

Onsite

New Grad, Entry Level

First State Bank Nebraska is a community-focused institution seeking a Customer Service Representative (CSR) Floater to provide exceptional service across multiple branches. The role involves greeting customers, processing transactions, and creating positive experiences while supporting branch operations and maintaining flexibility in scheduling.

BankingFinanceFinancial Services

Responsibilities

Provide outstanding service by greeting customers promptly and warmly, using their name when appropriate, and creating a welcoming atmosphere

Accept, verify, and process customer transactions accurately and efficiently

Balance and maintain a cash drawer(s) daily, ensuring accuracy and adherence to security protocols

Respond to customer inquiries in person, over the phone, and via email. Assist with basic Internet banking and card services, and direct more complex issues to the appropriate personnel

Promptly and professionally answer incoming calls, introducing yourself clearly and offering assistance

Open and close all types of deposit accounts, ensuring completion of all necessary documentation and procedures

Follow up with customers on outstanding items or questions to ensure resolution and satisfaction

Maintain flexibility in scheduling to support branch coverage and work effectively across multiple locations as needed

Engage with customers to understand their needs and connect them with appropriate products, services, or team members to ensure a tailored experience

Complete assigned CSR duties, daily responsibilities, and training requirements in a timely and consistent manner

Participate in ongoing learning and stay informed about bank products and services

Support branch operations, including opening and closing procedures, as needed

Perform additional duties as assigned to support customer service and operational goals

Exhibit professionalism in appearance and attitude, maintaining confidentiality and ethical behavior at all times

Provide timely assistance and support to both co-workers and customers, ensuring exceptional service and accurate information

Demonstrate a commitment to The First State Way by upholding First State’s customer service standards in all interactions, fostering positive relationships with both external customers and internal team members

Adhere to regular attendance, punctuality, and break schedules

Take responsibility for personal actions and be accountable for performance

Promote and cross-sell company services while participating in training opportunities as required

Complete annual bank-wide training as required, ensuring all necessary knowledge and skills are up to date

Remain vigilant and knowledgeable about crisis procedures, including emergency protocols such as robbery

Comply with all bank policies, procedures, and regulations, and report any concerns to Human Resources or upper-level management immediately

Qualification

Customer service orientationCash handlingMicrosoft OfficeProblem-solving skillsEffective communicationAttention to detailOrganizational skillsSelf-motivated

Required

Valid motor vehicle driver's license required

Proficient in Microsoft Office and general office machinery

Attentive to detail with a high degree of accuracy

Self-motivated and capable of working independently

Effective at interacting with customers, management, and other employees

Strong critical thinking, problem-solving, and analytical skills

Excellent customer service orientation and communication skills, both verbal and written

Flexible and able to work under pressure, prioritize tasks, and meet deadlines

Well-organized with a courteous and diplomatic approach

Demonstrates sound judgment and strong organizational skills

Able to hear and communicate effectively with customers, co-workers, and external contacts

Proficient in reading and writing

Engage in routine physical activities such as walking, standing, sitting, stooping, bending, pushing, and pulling

Ability to read reports and use a computer effectively

Lift and carry items up to 30 pounds daily, including file boxes and office supplies